EdgeAudit is a small Northern Irish outfit, based in the North-West. We build AI voice receptionists for service businesses across NI — Coleraine, Limavady, Strabane, Omagh and beyond, and into the Republic — and our model is to prove the ROI with proper measurement every week. No bloated team, no sales floor. By design.
The "EdgeAudit" name predates the voice-AI business. The original product was a statistically rigorous backtesting tool for retail algorithmic traders. The market for that was tiny. The audience didn't want what we were selling. We pivoted.
What carried over was the statistical methodology — confidence intervals and before/after comparisons that honestly survive scrutiny — and a stubborn insistence on measuring what's real vs. what just looks good. Applied to AI voice receptionists and their business impact, it's our edge. Most AI agencies install software and ghost. Our model is to install your AI receptionist and email you a one-page ROI summary every Monday.
Why we exist
Small UK and Irish service businesses lose £8,500 to £35,000 a year in missed calls. The technology to fix this matured rapidly — voice AI in 2026 sounds like a polite, well-trained receptionist on routine calls, and most callers don't notice anything unusual. The problem isn't the tech. The problem is most agencies either (a) charge £20k upfront for "AI transformation" they can't explain, or (b) install a chatbot and vanish.
We do the opposite. Public pricing, productised packages, and weekly reports you can show your accountant. It's a straightforward, honest way to work — made possible because we measure properly.
Why "small" matters
No sales floor. No upsells. No cross-selling to a "growth manager". You email, we read. You call, we pick up. When something breaks, we fix it. When the report says ROI isn't there, we tell you before you have to ask.
This is the trade-off: we deliberately keep our client list small so every business gets proper attention. If you book a chat and we're at capacity, you'll be told honestly.
What's under the bonnet
The voice AI itself runs on established enterprise voice-AI infrastructure used by large companies for customer-facing phone support. We're not training models from scratch. We're integrating, configuring, measuring, and reporting. The unique part is the statistical rigour layer on top.
The statistical methodology — confidence intervals and before/after baselines — is documented in plain English on our case studies & methodology page.