What customers say about EdgeAudit.
Business owners describe how EdgeAudit's AI receptionist handles the calls they cannot get to. Read their feedback below, check the original reviews on Google, and see how we measure calls, leads and results.
Customer feedback
These three customers shared their experiences on our Google profile. Any figures in their reviews are their own estimates. Read the original reviews on Google.
“Before this the calls just went unanswered. I’d be too busy to ring back for hours, and by then there was no point, the work was gone.”
“We’re getting far more in now. And when I do ring somebody back they already know what we do.”
“It pays for itself in new clients and takes the hassle of the phone away. It’s got me jobs after hours with my phone sitting out in the van.”
“Stephen’s there whenever I need him. Email, text, voice note, ring him, nothing’s too much bother”
“It was impossible to get to every call. My receptionist is dealing with customers on site as well, and when the phone rings we can’t just leave somebody standing there to answer it. Now we’ve our own personal receptionist for the overflow and the out of hours calls.”
“We don’t dread the phone ringing when we’re with a customer any more. I used to think every ring was money going out the door. We don’t take a huge amount of calls, maybe ten a day, but we were missing about 40% of them until now.”
“We pay £250 a month and it’s comfortably brought in the work to cover that and more. That’s before you count the time I get back at night when it rings out of hours or at the weekend.”
“I haven’t needed much support. It just runs in the background and sends us the summary of the call.”
“I cannot recommend Edge Audit and Stephen enough. This guys level of customer service and support is incredible.”
“The product we now have is fantastic and Stephen keeps serving for better quality and service levels for all his customers using the product.”
“I’m very happy with the quality and cannot recommend him and his business enough!”
What we measure from week one
- • Calls answered vs missed (vs your baseline from your own phone records)
- • Bookings or qualified leads captured
- • Estimated lead value at your average ticket size, separate from confirmed revenue
- • After-hours capture rate
- • No-show rate change (where applicable)
What we need from you
- • An onboarding chat to confirm how your business handles enquiries
- • Access to your existing booking system (if any)
- • Honest answers about your usual call patterns
- • Permission to call-forward your existing number
- • A monthly 15-minute review for the first three months
How we publish a measured case study
A measured case study compares call records from before and after setup over clearly stated periods. It separates enquiries from confirmed work, explains any estimates, and is approved by the customer before publication. The reviews above describe customers' own experiences; they are not independently measured before-and-after studies. The reporting template below shows what we include.
Book a free chat.
15 minutes. We'll look at your call volume and send a written ROI estimate within 24 hours, no obligation.
What happens in the first 14 days
Concrete process, not vague promises. Here's exactly what we do from the day you say yes.
Day 1 · Discovery
onboarding chatWe capture your FAQs, services, prices, opening hours, escalation rules, and the kinds of calls you usually get. You approve a written summary before we build anything.
Same day · Build & tune
internal, no impact on youWe configure the voice, accent and personality, write the call flow, hook in your booking system if you use one, and run dozens of test calls internally. You don't see this, but we do all the unglamorous work that prevents week-one failures.
Same day · You hear it
~20 min reviewWe ring you with the assistant live on a test number. You hear how it handles your real call types. We tweak anything you don't like before it goes live on your number.
Day 1 · Go-live
your sign-off requiredWe point your existing number's call-forwarding rules at the assistant: after-hours, overflow, or 24/7. Your call. Your number stays the same. Your team carries on as before. The assistant just picks up the calls you'd otherwise miss.
Day 2 to 14 · Watch & tune
daily check-insWe listen to the first 30–50 real calls, daily. Anything that didn't go perfectly, we fix the same day. You get a midweek check-in email, with ROI reports on the monthly or weekly cadence of your plan.
What a measured case study will include
This is the reporting format we use to explain a result. It is a template, not a customer case study. Published comparisons will include the dates, source records and customer's approval.
Call handling before and after
Compare the same business number over matching periods and hours. Show the total eligible calls, how many were answered by staff or the assistant, and how many were unanswered. State exclusions such as test calls or spam.
Enquiries, bookings and paid work
List qualified enquiries separately from confirmed bookings and completed work. Revenue figures need matched job or invoice records. If the owner estimates a job value, label it as an estimate rather than money recovered.
The customer's account and the limits
Include an approved quote, the service used, the observation dates and any changes to staffing, opening hours or advertising. When there is no comparable baseline, report what was handled during the period without claiming an improvement. Customer and caller details stay private unless their publication is agreed.