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EdgeAudit
Services

Four services that work together.

Each one helps you capture enquiries when you cannot answer. Together they give you call answering and a virtual receptionist behind your own number, at a published monthly price, with plain-English ROI reports: monthly on Front Desk and weekly on Front Desk Plus.

Service 1

Voice receptionist

The heart of every package.

An AI voice assistant that answers your phone 24/7, listens to the caller's need, and takes booking requests, qualifies the enquiry, or hands off to you with a written summary. It speaks naturally, handles interruptions, and never has a bad day.

✓Soft North-West accent (English, Scottish or Republic of Ireland also available)
✓Answers in well under a second, with no awkward dead air
✓Trained on your FAQs, services and prices
✓Handles several calls at once, so no busy tone for your callers
✓Multilingual where useful: Polish, Spanish, French & more
✓ICO registered, with GDPR-compliant call handling (recording optional)
Included in: Front Desk Front Desk Plus
Service 2

SMS and WhatsApp follow-up

For when calls aren't enough.

After every captured call, the assistant follows up by SMS: confirmations, document requests, "send a photo of the leak", review prompts. The same receptionist also works on WhatsApp, on a separate business line, for the people who would rather type than talk. It carries on from the call, keeps the thread open for days, and sends you the lead when they are done.

✓Booking confirmations and reminders
✓Photo / document requests ("send a pic of the issue")
✓Quote-followup nudges (auto re-engage cold leads)
✓Review requests after the job is done
✓Two-way conversation, routed to AI or you
✓WhatsApp receptionist on a business line (live)
Included in: Front Desk Plus
Service 3

Missed-call rescue

For the ones that slipped through.

For calls the assistant doesn't take, or that came in before launch, we auto-text the caller within 60 seconds: "Sorry we missed you. What can we help with?" Some people who would never leave a voicemail will answer a text.

✓60-second reply after every missed call
✓Two-way conversation (AI handles reply, hands off when needed)
✓Routine appointment booking where your booking system is connected
✓Gives a missed call a second chance to turn into a lead
Included in: Front Desk Plus
Our differentiator
Service 4

ROI report

Proof, not promises.

Your ROI report arrives monthly on Front Desk and weekly on Front Desk Plus: calls captured, bookings made, revenue attributed. Each one carries a clear confidence note, so you know what's a real improvement and what's just a good week. We use proper statistical methods behind the scenes.

✓Baseline from your own phone records, for a before and after
✓Confidence-interval based comparison
✓Revenue attribution from your booking system
✓Plain numbers you can check yourself
✓Clear enough to sense-check with your accountant
Included in: Front Desk (monthly) Front Desk Plus (weekly)
Free · No obligation

Which of the four do you need?

A 15-minute chat will tell us, and we'll email you a written estimate either way, built from your own call numbers. No obligation, no follow-up sales calls.

We'll tell you honestly if it's a fit

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