Call answering & a virtual receptionist for Newry.
When you can't get to the phone, EdgeAudit answers it, takes the caller's name, number and what they need, then texts it straight to you. It sits behind your existing Newry number, so nothing changes for the person ringing. It works the same whether they're calling from Bessbrook or from over the border.
It answers while you're on the far side of the border.
You're on a site south of the border with the phone in the van, and a job in Camlough rings out while you're up a ladder. EdgeAudit picks up, takes the name, the number and what the caller needs, and texts it to you before you're back over the A1. A flat fee from £249 a month. No per-minute charge and no per-call charge, so a busy week costs the same as a quiet one.
What a Newry phone line actually has to deal with
Newry has the Clanrye River running through the middle of it, County Armagh on the west bank and County Down on the east. The border is a few miles down the A1. If you run a joinery or a fit-out firm out of here, you can be quoting in sterling before ten and in euro after dinner, and a fair bit of the day goes on driving between the two.
The trade mix leans hard on building and on making things. Carnbane East sits about two miles out of the city centre and is full of trade counters, and Greenbank does the same job on the Warrenpoint Road. If you're buying from either of them, you're up scaffolding or in a van with the phone face down on the passenger seat. Norbrook makes veterinary medicines from a global headquarters in the city. Warrenpoint Port, six or seven miles down Carlingford Lough, lands timber, steel and animal feed. Hill Street, Buttercrane and The Quays still run on the exchange rate.
Then there's the outdoors. Slieve Gullion Forest Park and the Ring of Gullion are on your doorstep, and Rostrevor sits at the southern entrance to the Mournes. If any part of your work is visitors, the phone goes at the times you'd rather it didn't, which is evenings and weekends.
None of it keeps office hours. Somebody rings about a leak in Mayobridge at half seven on a Tuesday. If your line rings out they don't leave a message, they ring the next name. In a place this size the next name is usually somebody you know.
Live in about five days
No new number, no new hardware.
We learn your business
A short chat about your calls and services; we set the voice and tone.
Set up behind your number
Call-forwarding keeps your number the same. You decide when it answers.
You start catching calls
Every answered call texts you the name, number and what they need.
Common questions
Will it know local place names?+
Camlough, Bessbrook, Mayobridge, Carnbane and the street and estate names your own customers use go into the assistant before it goes live, so it's expecting them rather than hearing them cold. I'm not going to promise it spells every townland right first time. If it mishears something in the first fortnight, tell me and I'll fix it.
A lot of my callers ring from the Republic. Is that a bother?+
No. Someone dialling your Newry number from Dundalk or Carlingford gets answered the same as anybody else. Tell me at setup whether you price in euro as well as sterling, and whether you actually travel south for work, and I'll write that into what it says.
My busy spell is the summer, when Slieve Gullion and the Mournes fill up. Can I run it only then?+
Yes. You pick when it picks up: overflow when you can't get to the phone, after hours, weekends, or all the time. If your season runs Easter to the end of the school holidays, it can take the overflow through those months and sit quiet the rest of the year. You don't configure any of that yourself. You tell me and I change it.
What does it cost, and is there a charge per call?+
From £249 a month, flat. No per-minute charge and no per-call charge, so a wet week in November when the phone never stops costs you the same as a quiet one. Setup takes about five days and you keep your existing number.
Hear how it would answer your Newry line.
Hear exactly how EdgeAudit would answer for your business in about 30 seconds.