Call answering for solicitors, ready for your follow-up.
An AI receptionist answers in your firm's name day and night when calls divert, takes a brief enquiry and texts your nominated contact. Your firm decides who follows up, whether it can act and what happens next.
Rated 5.0 on Google by local business owners. Or ring Laura on our demo line: 028 7122 3879
- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
Give your team the reason for the call, before they call back.
A conveyancing enquiry, a request for a wills appointment and an existing client's callback can arrive while fee earners are in meetings or court. EdgeAudit provides AI answering behind your existing number, using your approved practice areas, office information and enquiry questions.
Your firm reviews the message and decides the next step. See how a call is answered and passed on.
Enquiry capture that fits your firm's intake process
Keep the first conversation focused
A new caller does not need to recount a full dispute or family history just to request a conversation with your firm. Agree a short intake script: who is calling, how to contact them and which broad practice area the enquiry concerns. For an existing client, a named fee earner or department may be enough to direct the message. The assistant can give approved office hours, location information and a description of your listed services.
Useful message fields include:
- Name and a callback number the caller is happy for the firm to use.
- New enquiry or existing client.
- Broad category, such as conveyancing, wills or a general enquiry.
- Requested solicitor or team, and a suitable callback window if offered.
Avoid asking callers for detailed evidence, financial information or the names of other parties just to take an initial message. Agree what belongs in the text summary so the right person can pick it up through the firm's own intake process.
Leave acceptance and advice with the firm
The AI does not give legal advice, accept instructions, clear conflicts or promise that the firm can act. It does not assure callers that a deadline will be met. Your team reviews enquiries, performs its checks and agrees any engagement. Approve the wording for calls mentioning a time-sensitive matter and for calls outside office hours before rollout.
Make follow-up someone's responsibility
Nominate the contact who receives enquiry texts and agree who reviews them during covered hours. Test a new matter enquiry, an existing-client callback and an out-of-hours call. Check that the assistant stays within the approved questions and that each message reaches the intended recipient. Review the privacy notice and confirm data-processing arrangements, recording choices, retention and access before activation.
Front Desk is £249 a month and Front Desk Plus is £449, including setup on 30-day rolling terms, with no per-call charges.
Fit call capture to your firm's intake process.
We set it all up, and you’re live in a day.
Define a brief first enquiry
Decide what a first call should capture: the type of matter, a callback number and who it is for. Your own intake process takes it from there.
Name the recipient
Choose who gets the texts, when your line diverts, and what callers hear outside office hours.
Test before activation
Ring it first: a new enquiry, an existing client and a call with a deadline. Check the text your team gets.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“Now we’ve our own personal receptionist for the overflow and the out of hours calls.”
Rated 5.0 on Google by local business owners. Read what customers say
Answering service for solicitors: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
Does the AI accept instructions or establish that we can act?
No. It takes an enquiry for your firm to review. It does not accept instructions, give legal advice, perform conflict clearance or confirm that the firm can act. Your own intake and engagement process follows the message.
Can it distinguish new enquiries from existing-client callbacks?
Yes. We can ask whether the caller is making a new enquiry or already deals with the firm, then capture the broad matter category or requested team. The text goes to your nominated contact. Your team reviews it and arranges the appropriate follow-up.
What if a caller mentions an urgent deadline?
We agree your firm's approved wording for time-sensitive enquiries and out-of-hours calls before launch. The AI does not advise on the deadline or promise that it will be met, and your firm decides when to ring back. Leaving a message does not mean the firm has agreed to act.
How do we review confidentiality and data handling?
Your data is encrypted in transit and at rest, and call recording is off by default. For solicitors we can tighten where data is held and which providers see it, and write that into your data processing agreement. EdgeAudit is registered with the ICO (ref ZC176838). Before activation we agree the intake questions, what appears in enquiry texts and who receives them.
Can it arrange an initial appointment?
Yes. Where your booking system is connected, it books the first appointment straight into your diary. Otherwise it takes the booking and sends it straight to you. Booking an appointment doesn’t mean instructions have been accepted.
Trades and practices. Each with its own page.
Two ways to try it, right now
Try a first enquiry in your firm's name.
Bring your practice areas and intake questions. We'll work through what the AI should ask and what the person following up should receive.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat