Call answering for garages and car sales.
An AI receptionist takes service, repair and car sales enquiries on your existing number, day and night. You receive a text with the caller's details and the vehicle they mean, ready for the right person to call back.
Rated 5.0 on Google by local business owners. Or ring Laura on our demo line: 028 7122 3879
- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
Start the callback with the right car.
A registration helps the workshop identify a customer's car. A stock reference or vehicle description helps sales find the car a buyer saw online. Agree both conversations, so a request for a service and a question about a viewing reach you with useful context. See what arrives after a call.
A clearer handover from the phone to the workshop
Ask enough to identify the job
A service enquiry, a repair request and a customer checking collection time need different details. For workshop calls, agree whether the assistant should ask for the registration, make and model, the work requested and any preferred date. If the car is already with you, it can collect the customer's name and the question for the team rather than guess whether the work is finished.
Estimates and diagnosis stay with the garage. A caller describing a noise is reporting a symptom, not ordering a repair the assistant has identified. Where your booking system is connected, it books the drop-off straight into your diary. If it can't be connected, it takes the booking and sends it straight to you.
Keep Northern Ireland MOT enquiries accurate
In Northern Ireland, the MOT test is carried out at a DVA test centre, rather than in your garage workshop. Your enquiries may be for a pre-MOT check, preparation or repairs after a test. Train the assistant around the services you actually offer, so it does not present a workshop request as a government test booking or promise that a vehicle will pass.
Give sales enquiries their own questions
If you sell cars, ask which vehicle the caller means, their name and number, and whether they want more information or a viewing. For example, a caller asking about a blue hatchback should leave a message that identifies that car as clearly as possible. Where your stock system allows it, we build it in, so it can tell a buyer whether the car is still there. It never values a part exchange, and reservations stay with your sales team.
Choose the person who reviews the texts and makes sure workshop and sales requests reach the right colleague. Before launch, test a service request, a collection-time query and a viewing enquiry. Check the vehicle details and the wording about confirmation. Stephen in Derry handles setup, and the pricing page explains enquiry capture and booking options. Your existing number stays the same, with calls forwarded to the receptionist.
Hear a garage call, and a price she won't guess
A garage in Buncrana is busy under a car at 11:40 when the office phone goes. A caller wants a Saturday service, then asks what it costs. She answers what she has been told, and says plainly what she has not.
Demo call with synthetic voices, for a made-up business.
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11:40Midday
Buncrana
Under a car when the office phone went.
Ellen answers for Carnbrook Motors, and won’t guess a price she hasn’t been given.
- Callback taken: a car service
- Text sent
- Logged in the dashboard
Read the call
- 0:00EllenCarnbrook Motors, this is Ellen, the AI receptionist.
- 0:02CallerHi, yeah. The car's due a service. Are you open on a Saturday?
- 0:07EllenYes, the workshop's open on Saturdays, from nine till one.
- 0:11CallerGrand. And how much would the service be?
- 0:14EllenI haven't been given the service prices, and I'd rather not guess. I'll take your details. The workshop will ring you back to arrange it.
New enquiry - Carnbrook Motors
Car service, a Saturday if possible
Asked the price: please ring back
Caller - 07700 900218
The business and the caller are invented. More demo calls.
Test workshop and sales calls separately.
We set it all up, and you’re live in a day.
Map the calls you receive
Agree the questions for servicing, repairs, work already in the garage and any car sales enquiries.
Confirm who follows up
Choose the text recipient and how workshop and sales requests get to the colleague who can answer.
Check the handover
Test vehicle details, collection queries and appointment wording before forwarding customer calls.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“We’re getting far more in now. And when I do ring somebody back they already know what we do.”
Rated 5.0 on Google by local business owners. Read what customers say
Garage answering service: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
What details does it take for a service or repair?
We agree that with you. A useful starting set is the customer's name, callback number, registration, make and model, work requested and preferred timing. It records what the caller says and passes the enquiry on; it does not diagnose the vehicle or quote an unseen repair.
Can it take MOT preparation and failed-test repair enquiries?
Yes, if those are services your garage offers. In Northern Ireland, the MOT test itself is carried out at a test centre. The assistant can take requests for your preparation or repair work without representing them as an MOT test appointment or promising a pass.
Will it tell customers their car is ready to collect?
Yes, where your workshop system is connected: it checks the job and tells them. If it isn't, it takes their details, registration and question and sends them straight to you.
Can it handle calls about cars for sale?
Yes. It takes the stock reference or description, the buyer's details and their question or viewing request. Where your stock system allows it, we build the receptionist into it, so it can tell them there and then whether the car is still in. Reservations and part-exchange offers stay with your sales team.
Can it book workshop slots, and what does it cost?
Yes. On both plans, where your booking system is connected, it books workshop slots straight into your diary. Otherwise it takes the booking and sends it straight to you. Front Desk is £249 a month and Front Desk Plus is £449 for busier lines, with setup, no per-call charges and 30-day rolling terms on both.
Trades and practices. Each with its own page.
Two ways to try it, right now
Put a workshop enquiry through it.
Try a service request or a question about a car for sale. See whether it collects what your team needs.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat