Call answering in Strabane, including the calls from the Donegal side
EdgeAudit answers the calls you can't get to, takes the caller's name, number and what they need, then texts the lead straight to you. It works behind the 028 71 number you already have, so nothing changes on the van, the sign or your Google listing. Run by one person in Derry, fourteen miles up the A5.
You hear the voice before a single caller does.
Strabane trade runs both sides of the bridge, so the caller expects whoever picks up to know where Clady is. We pick the voice with you before it goes live, and you sign it off before it answers anything. Nothing gets punted to a queue in another country.
Why a Strabane phone rings at the worst possible time
Strabane sits in County Tyrone with the River Mourne running through the middle of it, and Lifford Bridge at one end taking you into Donegal. About 13,500 people live here, going by the 2021 census, and the town is one half of Derry City and Strabane District Council. That bridge changes how your phone behaves. Trade runs both ways across it, so the call landing on your mobile could be coming from Main Street or from the far side of the river.
If you run a joinery off the Melmount Road, you're pricing a job in Ballycolman one morning and out at Douglas Bridge the next. If you fit tyres, you're under a car when the phone goes. If you work the land out towards Victoria Bridge or up into the Sperrin foothills, you're in a shed at half seven and nowhere near a handset. If you're on shift work, you can't take a call at all. The phone rings, rings out, and the caller tries the next name on the list.
Then there's the road. When the A5 is down to one lane for resurfacing, you're sat in a queue at Sion Mills.
EdgeAudit picks up the calls you miss, takes the name, the number and what the caller needs, then texts it to you. You ring back when you're down off the roof.
Live in about five days
No new number, no new hardware.
We learn your business
A short chat about your calls and services; we set the voice and tone.
Set up behind your number
Call-forwarding keeps your number the same. You decide when it answers.
You start catching calls
Every answered call texts you the name, number and what they need.
Common questions
Do you take calls from the Donegal side of Lifford Bridge?+
Yes. It answers whoever rings your Strabane number, whether that's an 028 71 landline, a UK mobile or a Donegal one, and the text you get carries the number they called from so you can ring straight back. The service sits behind a UK number, so if your business itself runs on an 074 number, ask me before you count on it.
My number starts 028 71. Does that have to change?+
No. Your number stays exactly as it is. Nothing changes on your end at all. Call forwarding hands over only the calls you don't pick up, and you set the rule: after a few rings, after hours, weekends only, or all the time.
A lot of my callers give a townland, not a street. Can it handle that?+
That's normal here, so we set for it. Whatever address the caller gives goes into the message we send you.
Half my calls come in before eight in the morning. Can it take those?+
Yes, and that's usually the point of it. You choose the hours it covers, so an early call about a beast or a burst pipe gets an answer instead of ringing out, and the name, number and reason land on your phone for when you're back in the yard. Same through silage and slurry weeks, when nobody is near a handset.
Your Strabane number, answered while you're on the tools.
Hear exactly how EdgeAudit would answer for your business in about 30 seconds.