Answering for electricians, while you're on the tools.
Mid-job, up a ladder, or out on a 24-hour call-out: EdgeAudit answers in a natural local voice, takes the details, and texts the lead straight to you. So a fault, a quote or an emergency never rings out.
A missed call is a missed job.
You physically can't answer with your hands on the job, and the caller just rings the next sparky. EdgeAudit is a remote receptionist that catches those calls in a local voice, flags the urgent faults, and gets the details to your phone so you can ring back and keep the work.
A remote receptionist for the calls you can't physically get to
The calls you miss aren't always missed because you're busy in the ordinary sense. They're missed because you physically can't get to the phone. You're in a loft with the power off and a torch in your teeth. You've the board open and one hand on a live tail. Or you're on a commercial site where the phone stays in the van. By the time you're back down and the gloves are off, there's a missed call and no voicemail.
What makes it sting is that you can't tell from a missed number what you've lost. A call-out goes to whoever picks up first. Somebody with no power, a breaker that won't stay in, or a burning smell off a socket isn't leaving a message, they're working down the list. Planned work is the opposite. A rewire quote, a board change, an EV charger, a full test and inspect: that caller will wait until the evening for a ring back, and it's the kind of work worth ringing back for. Both of them ring the same number, and both of them ring while your hands are full.
Then there's certificate work. A letting agent or a landlord ringing about an EICR normally has a date they're working to, and they'll ring round until somebody can get there before it. If yours is the number that rings out, you never hear about it.
EdgeAudit works as a remote receptionist behind your own number. It answers those calls in your business name, takes the name, the number and what's actually wrong, and texts it to you as soon as the call ends. You read it when you're safe to. If the caller says there's no power or something's burning, that gets flagged in the text.
Where it won't help: if you already answer nearly everything, or you want somebody to price jobs on the phone. It takes details.
How it works
Live in about five days, behind your own number.
It answers the call
In a natural local voice, whenever you can't.
Takes what they need
Fault, rewire quote, testing or an emergency, plus the number.
Texts you the lead
Urgent ones flagged, so you ring straight back.
Common questions
I'm on a commercial site where phones stay in the van. Does it still work?+
Yes, because the divert sits on the network side, not on an app on your handset. It runs on the triggers you set on your own line, so it can pick up when you don't answer, when you're already on a call, or when the phone can't be reached. I check what your provider actually supports before you go live. The text with the caller's name, number and problem is waiting for you when you get back to the van. Once the divert's set it stays set, so there's nothing to switch on before you go on site.
Can it tell an emergency from somebody wanting a quote?+
It asks what the problem is and passes on what the caller actually said. If they mention no power, a burning smell, or water near a board, that's flagged in the text so you spot it without reading through everything. It won't diagnose a fault and it won't tell anyone whether they're safe to stay in the house. It gets you the details fast and you make the call.
Will it quote a rewire or an EICR for me?+
No, and it shouldn't. Pricing electrical work off a phone call is your job, not a receptionist's. What it does is get you enough to price it or decide whether it's worth a look: the property, roughly what's there, what they're after, when they need it by, and a number that actually works. I agree the questions with you during setup, so it asks what you'd ask.
I do 24-hour call-outs. Will it have me up all night?+
You choose the hours it answers. Overnight it can answer the call and take the details, so you're not getting out of bed for something that can wait till eight. We set the out-of-hours handling together before you go live. The monthly price is the same whatever hours you pick. The only thing that moves is if you go past your plan's call cap, and that's 65p a call on Starter, 45p on Pro.
Keep working. We'll catch the calls.
Hear how it would answer for your electrical business in about 30 seconds.