Call answering for electricians, while you're on site.
EdgeAudit is a remote AI receptionist for electricians. It answers in your business name, day and night, and texts you the caller's details, property location and request, from an EICR deadline to a planned rewire. You decide what happens next.
Rated 5.0 on Google by local business owners. Or ring Laura on our demo line: 028 7122 3879
- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
The call you can't take is the job you don't get.
You physically can't answer with your hands on the job, and the caller just rings the next electrician. EdgeAudit is a remote receptionist that catches those calls in a local voice and gets the details to your phone the moment the call ends, so you can ring back and keep the work. See the handover from call to text.
A remote receptionist for the calls you can't physically get to
The calls you miss aren't always missed because you're busy in the ordinary sense. They're missed because you physically can't get to the phone. You're in a loft with the power off and a torch in your teeth. You've the board open and both hands full. Or you're on a commercial site where the phone stays in the van. By the time you're back down and the gloves are off, there's a missed call and no voicemail.
What makes it sting is that you can't tell from a missed number what you've lost. A call-out goes to whoever picks up first. Somebody with no power, a breaker that won't stay in, or a burning smell off a socket isn't leaving a message, they're working down the list. Planned work is the opposite. A rewire quote, a board change, an EV charger, a full test and inspect: that caller will wait until the evening for a ring back, and it's the kind of work worth ringing back for. Both of them ring the same number, and both of them ring while your hands are full.
Then there's certificate work. A letting agent or a landlord ringing about an EICR normally has a date they're working to, and they'll ring round until somebody can get there before it. If yours is the number that rings out, you never hear about it.
EdgeAudit works as a remote receptionist behind your own number. It answers those calls in your business name, takes the name, the number and what's actually wrong, and texts it to you as soon as the call ends. You read it when you're safe to. If the caller says there's no power or something's burning, that's in the text you get.
It takes the details; the diagnosis and the price stay yours to give. The forwarding guide explains the network options, the tradesmen page covers broader enquiry handling, and pricing sets out the two plans, including booking where your booking system is connected.
Hear a kitchen sockets quote booked in
An electrician in Coleraine is at the school gate at 15:05 when the phone goes just as the doors open. A caller wants two extra kitchen sockets priced, and the visit is booked for Thursday at four.
Demo call with synthetic voices, for a made-up business.
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15:05Afternoon
Coleraine
At the school gate as the doors opened.
Emma answers for Lowbridge Electrical.
- Booked: Declan, Thursday 4pm
- Text sent
- Logged in the dashboard
Read the call
- 0:00EmmaHi, you're through to Lowbridge Electrical. This is Emma, an AI receptionist.
- 0:04DeclanHello there. I'm after two extra sockets in the kitchen. Could someone come out and price it?
- 0:10EmmaOf course. I have Thursday at four free. Would that suit?
- 0:14DeclanThursday at four is perfect. It's Declan.
- 0:17EmmaLovely, Declan. That's you booked in for Thursday at four. The team will see you then.
Booking - Lowbridge Electrical
Price two extra kitchen sockets
Declan - 07700 900764
Thursday, 4pm
The business and the caller are invented. Where your booking system is connected, it books people straight into your diary. More demo calls.
Test the questions before forwarding your line.
We set it all up, and you’re live in a day.
Explain your work and coverage
Set your area, inspection and installation services, and the details needed to assess an enquiry.
Agree the callback route
Choose who receives messages and approve how the assistant describes availability and the next step.
Try an inspection and a fault enquiry
Check the questions, text details and forwarding using realistic test calls before customers reach it.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“Before this the calls just went unanswered. I’d be too busy to ring back for hours, and by then there was no point, the work was gone.”
Rated 5.0 on Google by local business owners. Read what customers say
Electrician answering service: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
Can it collect EICR enquiries from landlords and agents?
Yes. It can ask for the caller's details, property address, inspection request and any stated deadline. We agree the questions during setup. The scope and price stay yours to give, and where your booking system is connected, it can book the inspection straight into your diary.
What does it do with a caller reporting an electrical fault?
It records the caller's description, location and callback details for you. It does not diagnose a hazard, give electrical instructions, decide that a property is safe or dispatch an electrician. The wording about callbacks and attendance is agreed with you before launch.
Does it work when my mobile stays in the van?
Yes. We set up unanswered, busy or unreachable forwarding on your number and test it, and the text is waiting for you when you’re back at the van.
Will it book inspections into our diary?
Yes. Where your booking system is connected, it books the inspection straight into your diary. Otherwise it takes the booking and sends it straight to you.
What does overflow cover cost?
Front Desk is £249 a month and Front Desk Plus is £449. Both include setup and have 30-day rolling terms, with no per-call charges. You can try it free for two weeks on your own number.
Trades and practices. Each with its own page.
Two ways to try it, right now
Try it with an inspection or installation enquiry.
Hear what it asks and see the message you would get.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat