Call answering for Belfast businesses
With a customer, on a job or finished for the evening? EdgeAudit is telephone answering for Belfast businesses: an AI receptionist answers day and night in your business name and texts you the caller’s details. Keep your Belfast landline or mobile number. Live in a day, from £249 a month, with set-up included.
Rated 5.0 on Google by local business owners. Or ring Laura on our demo line: 028 7122 3879
- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
Your number. Your greeting. Cover when you need it.
You choose which calls to forward: unanswered calls, calls while your line is busy, or all calls during the hours you want covered. Your customers keep ringing the number they already know. Your number stays with your current provider.
The receptionist uses the business information you approve: your opening hours, services, areas covered and routine questions. It asks for the caller’s name, callback number and what they need, then sends the details to your phone so you can follow up.
EdgeAudit is an AI answering service, configured and looked after by Stephen McLaughlin in Derry. It answers day and night, handles several calls at once so there is no busy tone for your callers, and texts you the details straight away.
Set it up around the calls your Belfast business gets
A maintenance business covering the Harbour Estate and Boucher Road may need the job address, the problem and a suitable callback time. A salon on the Lisburn Road may need the treatment requested and the caller’s preferred day. We agree the questions and the service area with you before switching on.
For a salon on the Lisburn Road, that conversation can end with an appointment in the diary while the stylist finishes with a client. A trade counter serving the Harbour Estate can answer a stock question or take an order on the phone while staff help somebody at the counter. We build the receptionist into your booking, stock, order and price systems where they allow it. It puts callers through to your team in your chosen hours and answers WhatsApp too. The details reach your phone, and the whole call is in your portal for the team to read.
For a business serving several parts of Belfast, the area or postcode matters more than a vague “local enquiry”. Give us the places you cover and any work you do not take on. The receptionist can collect those details; you decide whether to quote, visit or accept the job.
Keep the number on your van, website and Google profile. We set up the forwarding with you and test the greeting, the busy/no-answer behaviour and where the message goes. Read the call-forwarding guide.
Front Desk is £249 a month; Front Desk Plus is £449 a month. Set-up is included, with no per-call charges and a 30-day rolling contract. Compare the plans.
Want to hear what a caller gets? Watch the one-minute demonstration or try the demo line on this page. For customer feedback, read the reviews.
Agree it. Test it. Then switch it on.
We set it all up, and you’re live in a day.
Agree your call flow
Your greeting, opening hours, service area and the details you need from each enquiry.
Check your line
Set up forwarding, then test your own number before launch.
Choose your cover
Use overflow, after-hours or all-call cover. Check the messages and follow up with callers.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“We pay £250 a month and it’s comfortably brought in the work to cover that and more.”
Rated 5.0 on Google by local business owners. Read what customers say
Call answering in Belfast: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
Do you cover my part of Belfast?
Yes. All of Belfast is covered, and it makes no difference which part you are in, because it sits behind the number you already have rather than replacing it. North, south, east and west Belfast, the city centre, Titanic Quarter, the Cathedral Quarter and the Harbour Estate are all the same job to set up, and so are the areas that joined the city from Castlereagh, Lisburn and North Down in 2015. There’s no box to fit and no engineer to wait in for, so a unit off Boucher Road works exactly the same as an office in the city centre. Where you’re based only matters for getting your area and your greeting right.
Do I need a new Belfast phone number?
No. You keep your existing Belfast landline or mobile number and your current provider. Calls forward to the receptionist when you choose, and we set it up and test it before launch. No number port is needed.
Is this a virtual receptionist?
Yes. It works as a virtual receptionist for your Belfast business: an AI receptionist that answers in your business name at any hour and handles several calls at once, so your callers never hear a busy tone. Stephen McLaughlin sets it up and looks after it from Derry, and he is happy to meet you in person. Ring the demo line on 028 7122 3879 to hear it.
Can it book appointments for my Belfast business?
Yes. Where your booking system is connected, it books them straight into your diary. We check it against your system on the free chat. Otherwise it takes the booking and sends it straight to you.
What will I pay?
Front Desk is £249 a month and Front Desk Plus is £449, with set-up included, no per-call charges and a 30-day rolling contract.
Can it cover only the calls I miss while I am working?
Yes. You can use no-answer or busy forwarding so you still get the chance to pick up, or have it cover after hours or take all calls. We test the cover you choose on your own line before launch.
Does Front Desk include the full receptionist service?
Yes. Phone and WhatsApp answering, transfers in your chosen hours, your portal, missed-call rescue, the backup line and ROI reporting are on both plans. Connected diary booking and working in your stock, order and price systems are included too, where those systems allow it. Plus gives a busier Belfast business room for more calls and more use.
Whatever your number starts with.
- Call answering across NI
- For tradesmen
- For clinics
- AI receptionist or answering service?
- Read what customers say
- See how call answering works
- What call answering costs in NI
Towns, by their dialling code
Two ways to try it, right now
Hear how it would answer for your Belfast business.
Hear how an AI receptionist answers for your business, then talk through your own setup with Stephen.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat