When the office is busy, staff are with customers or the day has ended, capture the reason for every call and give the right Belfast team a useful summary.
A viewing request needs the property and preferred slot. A professional-service enquiry needs a safe callback and minimal context. A contractor needs the location and fault. EdgeAudit separates those call paths rather than treating every Belfast caller as a generic message.
The receptionist can collect structured details, read information you have approved and flag agreed urgency. It does not invent availability, prices, legal or clinical advice, or arrival times. Those decisions stay with your staff.
Start with the calls currently interrupting or escaping your team.
Choose the categories and Belfast office contacts that should receive each summary.
Collect the property, appointment, location or matter type without overreaching.
Forward on overflow, outside office hours or continuously as your workload requires.
Yes. Call-forwarding normally keeps your existing published number. Your carrier's forwarding options are confirmed during setup.
Yes. Agreed categories such as new business, appointments, property, accounts or urgent service can send summaries to different contacts.
Only within a supported workflow you approve. Otherwise it captures the request and preferred time so your team remains responsible for confirmation.
Plans start at £249 a month with no per-minute fees. Starter and Pro include monthly call allowances; their published per-call overage rates apply only above those allowances.
Hear the demo and map the calls your team wants handled.