An AI receptionist for Kilkenny, while you look after the customer.

Keep creating while the business keeps answering

Kilkenny has a strong craft and design community, with independent shops and studios around its medieval centre. A customer may ring a maker about a commission while the workshop is occupied, or ask a showroom about a consultation while staff are helping somebody choose. Your receptionist welcomes them in your business name and explains the products and services you offer. It can ask about the piece or project, the customer’s timescale and the appointment they need, moving the enquiry towards a useful next step while you stay with your work.

Give product questions a proper answer

Callers often want something specific: which materials you use, how an item can be personalised, what a consultation involves or when they can collect. We build those answers from your business information and pricing. Where your systems allow it, we connect the receptionist to your stock, price and order systems, so it can check availability or take an order while speaking to the customer. The conversation gives your team a clear account of the item, the request and what happens next. Both plans include these capabilities.

Make room in the diary for the next project

A kitchen showroom can arrange a design appointment. A craft business can schedule a commission consultation. A salon or service business can book a routine visit. With your booking system connected, the receptionist offers the times you make available and puts the appointment straight in. We prepare the questions around that visit, including the room, product or service involved and the details your team wants beforehand. By the time you open the diary, the customer has had a helpful conversation and the appointment has the background attached.

Welcome the visitor who is planning ahead

The Medieval Mile links Kilkenny Castle with St Canice’s Cathedral, and the city hosts events including Kilkenny Arts Festival. Someone planning a visit can be looking for your opening hours or an appointment outside your own working day. Your receptionist answers round the clock using your current information. A caller can ask where to find you, how your service works and how to arrange a visit. You can update the greeting and opening details in the portal as your hours change, keeping the welcome consistent through your calendar.

Serve the city and the county on your existing number

The 056 area reaches beyond Kilkenny city to places including Thomastown, Callan, Castlecomer and Freshford. Keep your established number and tell us the places your business serves. A fitting or repair enquiry can include the address, the Eircode if the customer has it and the work required. Your receptionist explains the service area and visit arrangements you agree with us. You can arrange the measure-up or assessment during the same conversation, bringing the location and the job together for the person making the visit.

Bring in your team when the conversation needs them

A detailed design discussion can go to the designer, a collection query to the shop and a new trade enquiry to the owner. Set the transfer contacts and the hours each is available, then your receptionist puts callers through accordingly. It handles several calls at once, keeping the phone welcoming during a busy spell at the counter. Follow-ups arrive by text, WhatsApp or email with the caller’s details and what they need, ready for your team to act on between appointments.

Pick up the thread on WhatsApp or in your portal

Customers can also talk to the receptionist on WhatsApp, using a separate business line. A phone caller can receive a link by text to continue the enquiry there, and your own WhatsApp stays familiar. Every call is held in your portal, where the team can read conversations and mark leads as they progress. Stephen sets up and looks after the service from Derry, using your business information throughout. To hear it from Kilkenny, dial 048 7122 3879, then try the receptionist free for two weeks on your own number.

The full front desk, billed in euro

Start with Front Desk at €299 a month or choose Front Desk Plus at €549 for more calls and more use. Every feature is included on both plans. Set-up included, no per-call charges, never a surprise bill and 30-day rolling. See both euro plans.