Answering for estate & letting agents, while you're at a viewing.
At a viewing or out on a valuation? EdgeAudit’s AI receptionist answers your office line in a local voice, day and night, records the property and the enquiry and texts your team to call back. Residential sales, lettings, property management or commercial real estate, the call is covered.
Rated 5.0 on Google by local business owners. Or ring Laura on our demo line: 028 7122 3879
- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
Every missed call could be your next sale.
Buyers and landlords don’t leave voicemails. They ring the next agent. EdgeAudit catches the calls you can’t get to in a local voice, takes the late-night lettings calls as well as the viewing requests, and texts every lead to you. See how the call and callback work.
You're out at a viewing. The phone still rings.
An agent's day isn't spent at a desk. Residential sales, lettings, commercial real estate: you're at a viewing, then a valuation, then driving across town, and the phone rings the whole way through. A buyer ringing about a listing they've just seen is ready to move right then. Send them to voicemail and there's every chance they've rung the next agent on the portal before you're back in the car.
That's what EdgeAudit is for. It sits behind your existing office number on call forwarding, so nobody dials anything new. When you can't pick up, it answers in a local voice, takes the caller's name, number and what they're after, and texts it to you as soon as the call ends. You read it between appointments and ring back already knowing which property they mean.
Sales and lettings calls want pulling apart, and an agency line gets both all day. A buyer wanting a viewing on a specific address is one job. A tenant with no hot water on a Saturday is a completely different one, and it belongs with whoever runs the managed portfolio. The text you get says what the caller actually asked for, so you can see whether it's a viewing, a valuation or a repair on a managed property before you ring back.
Evenings and weekends are the other gap. People look at property when they're off work, so the enquiries land in the evening and at the weekend, with the office shut. You choose when it answers: overflow while the office is busy, after hours, or all day. Estate agents, letting agents, landlords and property managers all get the same cover.
Valuations, offers and negotiation stay with you, so nobody is ever told what a vendor would take. It takes the enquiry properly and gets it to you fast. Where your booking system is connected, it books viewings straight into your diary. If it can't be connected, it takes the booking and sends it straight to you. Plans start at £249 a month, with set-up included and no per-call charges.
Set up around your agency’s enquiry types.
We set it all up, and you’re live in a day.
Agree the questions
Choose the details needed for viewings, valuations and existing tenancy calls, including your approved maintenance route.
Check the office diversion
Keep your existing number and choose when calls forward: unanswered, busy or out of hours.
Test each enquiry
Review sample calls and text messages, then agree who checks them and returns each callback.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“Now we’ve our own personal receptionist for the overflow and the out of hours calls.”
Rated 5.0 on Google by local business owners. Read what customers say
Estate and letting agent answering service: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
Can it capture viewing and valuation requests separately?
Yes. We agree questions for each enquiry, such as the listing reference for a viewing or the property address for a valuation. The caller’s details and request are texted to your nominated number so your team can arrange the next step.
What happens when an existing tenant reports a repair?
It takes the address, the tenant’s contact details and the reported issue, repeats your approved maintenance reporting instructions, and texts it straight to the person you nominate, so the repair reaches the right desk fast. Attendance and contractors stay with your team, and we agree the maintenance route and the exact wording with you before going live.
Will it know if a property is available or book a viewing?
Yes, where your systems allow it. We build the receptionist into your property software, so it knows what’s still available and books the viewing straight into your diary. If they can’t be connected, it never guesses: it takes the property, the caller’s details and their preferred times and sends them straight to you.
Can we keep our existing agency number?
Yes. We set up unanswered, busy or out-of-hours forwarding to fit your office, and callers keep dialling your existing number.
Is this a human estate agency answering service?
It is an AI receptionist trained on your approved agency information and questions. Your staff handle the callback, property advice and negotiations. Front Desk costs £249 a month; Plus costs £449. Both include setup, with no per-call charges and a 30-day rolling term.
Trades and practices. Each with its own page.
Two ways to try it, right now
Hear a viewing enquiry answered for your agency.
Talk through your sales and lettings calls, your office number and the information your team needs.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat