Answering for estate & letting agents, so no enquiry slips.
A missed viewing-request call is a lost commission; lettings get relentless out-of-hours maintenance calls. EdgeAudit answers in a natural local voice, captures the enquiry, and texts it straight to you.
Every missed call could be your next sale.
Buyers and landlords don’t leave voicemails. They ring the next agent. EdgeAudit catches the calls you can’t get to in a local voice, logs the late-night lettings calls and texts the property manager, and gets every lead to you. Nothing slips away, and no commission either.
You're out at a viewing. The phone still rings.
An agent's day isn't spent at a desk. Residential sales, lettings, commercial real estate: you're at a viewing, then a valuation, then driving across town, and the phone rings the whole way through. A buyer ringing about a listing they've just seen is ready to move right then. Send them to voicemail and there's every chance they've rung the next agent on the portal before you're back in the car.
That's what EdgeAudit is for. It sits behind your existing office number on call forwarding, so nobody dials anything new. When you can't pick up, it answers in a local voice, takes the caller's name, number and what they're after, and texts it to you as soon as the call ends. You read it between appointments and ring back already knowing which property they mean.
Sales and lettings calls want pulling apart, and an agency line gets both all day. A buyer wanting a viewing on a specific address is one job. A tenant with no hot water on a Saturday is a completely different one, and it belongs with whoever runs the managed portfolio, not the negotiator. The text you get quotes what the caller actually said, so you can see whether it's a viewing or a repair on a managed property before you ring back.
Evenings and weekends are the other gap. People look at property when they're off work, so the enquiries land in the evening and at the weekend, with the office shut. You choose when it answers, on the triggers you set.
Where it isn't the answer: it won't value a house, negotiate an offer, or tell a caller whether the vendor would take less. It takes the enquiry properly and gets it to you fast. If your office is staffed all day and every call already gets picked up, you don't need this.
How it works
Live in about five days, behind your own number.
It answers the call
In a natural local voice, whenever you're at a viewing.
Captures the enquiry
Viewing, valuation or rental, plus the caller's number.
Texts you the lead
Urgent lettings calls flagged, so you ring straight back.
Common questions
Can I tell a tenant's repair call from a buyer's viewing enquiry?+
The text quotes what the caller actually said, with their name and a callback number, so a leak at a managed property reads nothing like a viewing request the second you open it. What it doesn't do is sort calls into categories and send them to separate phones. Every lead goes to the one number you give me. If you need the lettings side kept apart from sales, say so before you sign up, because that isn't something I can just switch on at setup.
A tenant rings at eleven at night about a leak. What happens?+
It answers, takes the address, the tenant's name and number, and what's actually happening, then texts it straight to the number you nominate. It comes through at whatever hour it lands, so you see it that night. Nothing sits in a voicemail box until Monday.
What about vendors ringing for a valuation?+
If a valuation call is one you'd hate to miss, it's worth writing the questions for them at setup. It takes the name, number, the address they're asking about and roughly what they're thinking of doing, then texts it straight over so you can ring back the same day rather than the next one. It won't put a figure on the house. That's your job, and it doesn't try to do it.
Will it answer questions about a listing, like the price or the EPC?+
Not from your listings. It isn't reading your portal feed or your CRM, so it won't quote a price, a floor area or a rating off its own bat. What it does is pin down which property the caller means and what they want to do next, then get that to you accurately. If there are a few standard things you want it to say about your agency or your opening hours, we write those in at setup.
Do you cover commercial real estate as well as residential sales and lettings?+
Yes, and it makes no odds to the setup which one rings. A residential viewing, a commercial real estate enquiry or a tenant with a repair all get the same treatment: the caller's name, their number, what they're after in their own words, and a text to you when the call ends. What it won't do is discuss a specific property off your listings.
Stop letting commissions ring out.
Hear how it would answer for your agency in about 30 seconds.