When reception is helping a patient or the practice is closed, capture who is calling, whether they are registered and what response they need—without offering clinical advice.
The receptionist can record pain, swelling, trauma or another approved reason for contact and follow the practice’s published instructions. It does not diagnose, recommend treatment or promise an emergency appointment.
New-patient registration, a change to an existing appointment, pricing questions and urgent concerns can follow different question paths. The resulting summary gives reception the context to respond in the right order.
Match the questions to your practice policy.
Ask whether the caller is registered and collect approved contact details.
New patient, appointment change, routine query or urgent callback.
Send the summary or read the practice's approved out-of-hours instruction.
No. It records the symptoms or reason for calling only to the level your practice approves. Clinical advice and urgency decisions remain with your dental team or published emergency route.
Yes. Separate paths can collect a new-patient enquiry, an existing appointment message or an urgent callback request.
Only where a supported, approved integration is configured. Otherwise it captures preferred times and contact details for staff to confirm.
Plans start at £249 a month with no per-minute fees. Starter and Pro include monthly call allowances; their published per-call overage rates apply only above those allowances.
Hear a demo built around your practice's real call categories.