Answering for dental practices, while the surgery's full.
New-patient enquiries and toothache calls land exactly when the whole team is chairside, and a caller in pain won't wait, they'll ring the next practice. EdgeAudit answers behind your existing number, takes the caller's name, number and what they need, and texts it straight to you. It gives no clinical advice and does not triage.
A caller in pain doesn't wait.
When someone's in pain, or a new patient is ringing round, they need an answer today. If the surgery's full and the phone rings out, they try the next practice. EdgeAudit answers in your business name, takes the caller's details, and texts them to you. It gives no clinical advice and does not triage, the same disclaimer clinics and vets carry on this site.
The calls a full chair can't take
A dental practice runs on the chair, and the chair doesn't stop for the phone. New-patient enquiries and toothache calls both land while the whole team is chairside, and neither caller is prepared to wait. Someone in pain rings round until somebody answers, and a new patient shopping for a practice tries the next name on the list the moment yours rings out.
Reception can only be in one place. When it's on the phone with one caller, or dealing with the patient at the desk, the next call goes to voicemail, and a caller in genuine pain rarely leaves a message. They just ring elsewhere.
EdgeAudit sits behind the number you already have. When the practice can't get to the phone, it answers in your business name, takes the caller's name, number and what they need, and texts it to you. It gives no clinical advice, and it does not triage or assess how urgent a call is. It takes a message properly and gets it to the practice fast, which is what a ringing phone at a full desk needed in the first place.
If your reception is covered through every clinic and the phone genuinely never rings out, you don't need this. If the whole team's chairside and nobody's free to answer, that's the gap it was built for.
How it works
Live in about five days, behind your own number.
It answers the call
Whenever the surgery's full and nobody can get to it.
Takes what they need
Name, number and what's wrong, whether that's pain or a new-patient enquiry.
Texts you the lead
Straight to the practice, so you ring back and get them seen.
Common questions
Someone rings in pain while every chair's full. What actually happens?+
It answers on your own number, in your business name, because your line forwards to it on the triggers you set. It takes the caller's name, mobile number and what's wrong in their own words, tells them the practice will come back to them, and texts the details to your phone as soon as the call ends. It does not assess how urgent the call is or tell the caller what to do.
Will it give any clinical advice or triage the call?+
No, and that's deliberate. It won't assess symptoms, suggest what to take for pain, or tell a caller whether they need seen today. It takes a message and passes it to you, the same disclaimer this site carries on the clinics and vets pages. EdgeAudit is ICO registered (ZC176838) and works to UK and EU GDPR.
Can it handle new-patient enquiries?+
Yes. It takes the caller's name, number and what they're asking about, whether that's registering as a new patient, a specific treatment, or a price, and texts that to the practice. It won't quote a price off its own bat unless you've given it one to work from.
We're a small practice. Is £249 a month worth it?+
That's the flat Starter price. No VAT is added, because EdgeAudit isn't VAT registered, and there's no per-minute charge. Set-up is free and it's 30-day rolling, so you can stop after a month. Whether it pays comes down to how many new-patient and emergency calls actually ring out during a normal week.
Keep treating. We'll catch the calls.
Hear how it would answer for your practice in about 30 seconds.