Dental answering service, while your team is with patients.
EdgeAudit is a dental answering service for dentists and dental practices. When reception is with a patient, an AI receptionist answers on your practice number, day and night, takes the new-patient enquiry or appointment change and, where your booking system is connected, books it straight into your diary. Your team keeps the clinical side.
Rated 5.0 on Google by local business owners. Or ring Laura on our demo line: 028 7122 3879
- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
A caller in pain doesn't wait.
When someone's in pain, or a new patient is ringing round, they need an answer today. If the surgery's full and the phone rings out, they try the next practice. EdgeAudit answers in your practice name, takes the caller's details and texts them to you. It gives no clinical advice and does not triage. Watch how answering and the text handover work.
The calls a full chair can't take
A dental practice runs on the chair, and the chair doesn't stop for the phone. New-patient enquiries and toothache calls both land while the whole team is chairside, and neither caller is prepared to wait. Someone in pain rings round until somebody answers, and a new patient shopping for a practice tries the next name on the list the moment yours rings out.
Reception can only be in one place. When it's on the phone with one caller, or dealing with the patient at the desk, the next call goes to voicemail, and a caller in genuine pain rarely leaves a message. They just ring elsewhere.
A dentist answering service takes the calls that divert while your team is occupied, with a greeting and routine information your practice approves. EdgeAudit sits behind the number you already have. When the practice can't get to the phone, it answers in your business name, takes the caller's name, number and what they need, and texts it to you. It gives no clinical advice, and it does not triage or assess how urgent a call is. Your practice supplies the approved urgent-care wording and after-hours instructions, and where your booking system is connected, it books routine appointments straight into your diary.
If the whole team's chairside and nobody's free to answer, that's the gap it was built for. EdgeAudit is registered with the ICO (ref ZC176838), and the privacy notice explains how caller data is handled. Plans are £249 or £449 a month, with set-up included and no per-call charges.
Prepare the greeting, diary handover and contact wording.
We set it all up, and you’re live in a day.
Approve reception information
Tell us what reception tells callers: whether you are taking new patients, your services and fees, and how to find you.
Assign follow-up
Decide who gets each message, how bookings go into your diary, and what callers hear after hours.
Call as a patient would
Test registration, a change request and an after-hours call. Review what the caller hears and what reception receives before switching on.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“Now we’ve our own personal receptionist for the overflow and the out of hours calls.”
Rated 5.0 on Google by local business owners. Read what customers say
Dental answering service: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
Will patients know they are speaking to an AI?
This is an AI receptionist, not a human member of your dental team. We agree a clear practice greeting and the information it can give before launch. Your staff handle follow-up, clinical discussions and any request that needs their judgement.
Can it answer new-patient and treatment enquiries?
Yes. It uses your approved information about registration enquiries, services, fees and how to request a consultation. It captures the caller's name, callback number and enquiry for reception. It does not recommend treatment or confirm eligibility, and it never invents availability: where your diary is connected, it reads the real one.
What if someone calls about dental pain?
The AI does not assess symptoms, recommend pain relief or decide urgency. It uses the contact instructions your practice has approved, including your after-hours wording.
Can it cancel or book a dental appointment?
Yes. Where your booking system is connected, it books and cancels routine appointments straight in your diary. Otherwise it takes the booking or cancellation and sends it straight to you.
How much does it cost, and can we start with cover only when reception is busy?
Yes. We agree when calls should forward and test the route on your existing practice number. Setup is included and you’re live in a day. Front Desk is £249 a month; Front Desk Plus is £449, on 30-day rolling terms with no per-call charges.
Trades and practices. Each with its own page.
Two ways to try it, right now
Hear the handover your reception team would get.
Try a new-patient enquiry or an appointment-change request, then review the message with the person who would handle the follow-up.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat