Call answering for shops, while you serve.
EdgeAudit’s AI receptionist answers your shop’s calls day and night and gives callers the store information you approve. Where your till or stock system allows it, we build it right in, so it checks stock and takes orders while the caller is on the line.
Rated 5.0 on Google by local business owners. Or ring Laura on our demo line: 028 7122 3879
- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
A product question your team can check properly.
It takes the item, size or model the caller means, or the order reference for a collection. Where your stock or order system is connected, it checks it there and then. If not, the details reach you straight away so you can ring back with the answer. For larger projects and design consultations, see call answering for showrooms.
Keep store information and stock checks separate
Answer the fixed questions you approve
A caller may need your opening hours, delivery area or collection arrangements while you are serving a queue. The AI receptionist can explain approved store information and take enquiries when nobody can answer. You keep the number on your shopfront and website through call forwarding, and your team receives the enquiry by text after the call.
- Product question: item name, model, size or colour, quantity requested and a callback number.
- Existing order: customer name, order reference if they have it and what they want checked.
- Collection or delivery: the relevant reference, requested day and the question for your team.
Check the shelf before confirming stock
It never guesses at stock, prices or order status. Where your stock system allows it, we build the receptionist into it, so it answers from your live stock and prices while the caller is on the line. If it can't be connected, it sends you the question straight away, so no customer makes a journey on a guess.
The same goes for special orders and collections. Where your order system is connected, it can take the order or tell a customer their goods are ready. If not, it records exactly what they want to buy or collect and sends it to you. It never takes card payment details or promises refunds: payment stays with your team.
Try it during a busy counter period
For example, divert unanswered calls on a busy Saturday morning. Test a product availability question and a collection enquiry, then check that each text has enough detail to find the item or order. Decide who will review messages and call back when the counter is quieter. Keep approved hours and delivery information current, particularly around holiday closures.
See how call forwarding works. Front Desk is £249 a month and Plus £449, with setup included, no per-call charges and a 30-day rolling term. Compare the included features with the calls you miss, and hear how an enquiry is handled.
Set up around your store’s common questions.
We set it all up, and you’re live in a day.
Approve the store information
Provide current hours, delivery area and collection guidance, with the product details callers should be asked for.
Keep your shop number
Choose when unanswered calls should divert to the receptionist.
Test a stock and an order enquiry
Where your stock or order system is connected, check it gives the live answer. Where it isn't, check each message has what you need to ring back.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“We’re getting far more in now. And when I do ring somebody back they already know what we do.”
Rated 5.0 on Google by local business owners. Read what customers say
Shop answering service: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
What happens when somebody asks if an item is in stock?
Where your stock system allows it, we build the receptionist into it, so it checks your live stock and tells the caller there and then. If your system can’t be connected, it takes the item, size, colour or quantity and the caller’s details, and sends them straight to you. Either way, it never guesses.
Can it tell a customer that an order is ready to collect?
Yes, where your order system is connected: it looks the order up and tells them. If it isn't connected, it takes the order reference and the question and sends them straight to you.
Can it take a telephone order or card payment?
Yes to the order, no to the card. Where your order system allows it, we build the receptionist into it, so it takes the order while the caller is on the line. Otherwise it takes the items and the caller's details and sends them straight to you. It never takes card payment details: payment stays with your team.
Will it answer our hours and delivery questions?
Yes, using the store hours, delivery area and collection information you approve. Someone in your shop should tell us when those details change. For a delivery linked to a particular order, it checks the order where your system is connected, or sends you the question straight away.
What does cover cost for a small shop?
Front Desk costs £249 a month and Plus £449, with setup included, no per-call charges and a 30-day rolling term.
Trades and practices. Each with its own page.
Two ways to try it, right now
Hear a product enquiry answered for your shop.
Talk through your common store questions and what your team needs in a callback message.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat