Call answering for Lisburn businesses
With a customer or between jobs in Lisburn? An AI receptionist answers day and night in your business name, takes the enquiry and texts you the details. Keep your existing number. Live in a day, from £249 a month, with set-up included.
Rated 5.0 on Google by local business owners. Or ring Laura on our demo line: 028 7122 3879
- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
Find out what the caller needs before you ring back
A missed call on its own tells you very little. Is it a new quote, a question about an existing job, or someone checking when you open? Your AI receptionist asks for the caller’s name, callback number and reason for calling, using a call flow agreed with you.
For example, a Lisburn service business could ask whether the caller wants a visit or is following up an earlier enquiry, then collect the address and a suitable callback time. You decide which details are useful and what needs your judgement.
Stephen McLaughlin runs EdgeAudit from Derry and configures the service with you. The voice answering is AI. It answers for Lisburn businesses day and night, on the number they already use, with your greeting and the information you approve.
Agree your Lisburn service area, enquiry by enquiry
If you cover Sprucefield, Hillsborough and the Lagan Valley as well as Lisburn, an address matters more than the caller saying they are nearby. The receptionist can ask for the location before you decide whether a visit fits your work.
A showroom serving Sprucefield can keep a design consultation moving while staff show another customer around. Your receptionist asks about the project and books an available appointment through your connected diary. For somebody chasing an existing order, it can look up the answer in your order system where that system allows it. A question for the designer goes through in the hours you choose. Customers can also finish their enquiry on WhatsApp, and your team can read the conversation and work through the leads in your own portal.
Your landline or mobile stays with its current provider. We set up no-answer, busy or all-call forwarding and test it with you before launch. Read how forwarding works.
Front Desk costs £249 a month; Front Desk Plus costs £449. Set-up is included, contracts are 30-day rolling, and there are no per-call charges. Compare the plans. Where your booking system is connected, it books people straight into your diary. If it can’t be connected, it takes the booking and sends it straight to you.
Build the call flow around your enquiries.
We set it all up, and you’re live in a day.
Choose the useful questions
Agree how to identify a new enquiry, an existing job and the location involved.
Test your current number
We set up the forwarding on your line, then you hear the greeting and receive a test message.
Choose when it answers
Use the agreed forwarding rule and make time to follow up with callers.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“We pay £250 a month and it’s comfortably brought in the work to cover that and more.”
Rated 5.0 on Google by local business owners. Read what customers say
Call answering in Lisburn: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
Do you cover Lisburn and the Lagan Valley?
Yes. We answer for businesses in Lisburn, Sprucefield, Hillsborough and the Lagan Valley. It works over the number you already have, so there is nothing to move. You tell Stephen the areas and the types of work your business takes and he builds them into the call.
Can it separate a new quote enquiry from an existing customer’s call?
Yes. It asks whether the caller needs a new quote or an update, with the project or order reference when useful. Where your stock or order system allows it, your receptionist looks up the answer on the call. It can also put the caller through in the hours you set, or send the enquiry straight to you with the details needed to follow up.
Can I keep answering my Lisburn number myself when I am free?
Yes. You can have the first chance to answer, with the receptionist covering calls you cannot take. Your number stays with your provider, and we test the forwarding with you before launch.
Can it quote or book a visit for a job near Hillsborough?
It gives the prices and routine information you have approved. For a job that needs a look first, it takes the location and requirements so you can decide on the quote or the visit. Where your booking system is connected, it books people straight into your diary.
How soon can my Lisburn business start using it?
You’re live in a day. First, you agree the greeting, questions and service area with Stephen. Then we test a call through your existing number and check the message reaches you.
Which plan includes WhatsApp and business-system connections?
Both. Front Desk and Front Desk Plus include WhatsApp answering, calls put through in your chosen hours, your portal, missed-call rescue, a separate backup answering line and a plain-English ROI report. Where your systems allow it, the receptionist books appointments, checks stock or prices and takes orders during the call. Plus is for a busier line, with more room for use.
Whatever your number starts with.
- Call answering across NI
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- What call answering costs in NI
Towns, by their dialling code
Two ways to try it, right now
Hear how your Lisburn enquiries are answered
Try an example call, then talk to Stephen about the details you need before calling someone back.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat