Call answering for Newtownabbey businesses
Customer enquiry, supplier message or question about a job? An AI receptionist answers day and night, asks why the caller is ringing and texts you the details while you are busy. Keep your existing number. Live in a day, from £249 a month, with set-up included.
Rated 5.0 on Google by local business owners. Or ring Laura on our demo line: 028 7122 3879
- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
Give different enquiries the right questions
A caller asking for a quote needs a different conversation from a supplier leaving a message. Your AI receptionist starts with the reason for the call, then collects the details you have agreed. You can see what needs your attention before you ring back.
As an example, a business in Mallusk could ask a new customer for the service required and location, while asking a supplier for their company name and the reason for the call. Where your systems allow it, we build it into them, so it can check stock or an order while the caller is on the line; otherwise the request comes straight to you.
EdgeAudit is run by Stephen McLaughlin in Derry. He configures your greeting and call flow, and an AI receptionist answers your calls day and night.
Keep Newtownabbey locations distinct in your messages
If your work covers Glengormley, Carnmoney, Jordanstown, Whiteabbey or Mallusk, we can include the relevant places in your instructions. Ask for the actual address when that affects the work. Newtownabbey and Belfast can both be in your service area, but sharing a phone code does not tell you where a job is. You choose the coverage, including any work towards Carrickfergus.
Your existing number stays with its provider. We set up the no-answer, busy or all-call forwarding you want and test it before launch. See the forwarding guide.
Front Desk costs £249 a month; Front Desk Plus costs £449. Set-up is included, with 30-day rolling contracts and no per-call charges. See the plans. Where your booking system is connected, it books people straight into your diary. If it can’t be connected, it takes the booking and sends it straight to you.
Start with the different calls you receive.
We set it all up, and you’re live in a day.
Map the common enquiries
Agree questions for new work, existing customers and supplier messages.
Set clear boundaries
Choose approved answers and which commitments need your personal confirmation.
Check the complete call
Test your number’s forwarding, greeting and message delivery.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“I cannot recommend Edge Audit and Stephen enough. This guys level of customer service and support is incredible.”
Rated 5.0 on Google by local business owners. Read what customers say
Call answering in Newtownabbey: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
Do you cover Newtownabbey and Mallusk?
Yes. We answer for businesses in Newtownabbey, Glengormley, Carnmoney, Jordanstown, Whiteabbey, Whitehouse, Monkstown and Mallusk, and for work towards Belfast and Carrickfergus. It works over the number you already have, so there is nothing to move and no change of phone provider.
Can it take a supplier message as well as a customer enquiry?
Yes. We agree what information to collect for the different calls your business receives, such as a company name, reference and reason for calling. Those details are passed to you for follow-up. Where your order or stock system allows it, we build the receptionist in, so it can check an order or a price there and then.
Can it ask which Newtownabbey location the caller means?
Yes. Your call flow can ask for an address or postcode when a place name alone is too broad, and the receptionist asks the caller to repeat or clarify. You approve the service areas and routine information during setup, then check the details when you ring back.
Do I need to replace the number on my van or website?
No. Keep your existing landline or mobile and its current provider. Calls forward when you choose, and we set it up and test it with you before launch. Your customers keep using the number they already have for your business.
Can I test a difficult enquiry before switching on?
Yes. Use a realistic example with a location, a supplier reference or a request that needs your decision. Listen to how the AI handles it and check the message that reaches you. Your agreed greeting is tested before launch, and you’re live in a day.
Whatever your number starts with.
- Call answering across NI
- Belfast
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- What call answering costs in NI
Towns, by their dialling code
Two ways to try it, right now
Hear your Newtownabbey business in the greeting
Try the demo, then talk through the customer and supplier messages you need help capturing.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat