Call answering for gyms, studios and personal trainers.
When a class or PT session keeps you away from the phone, EdgeAudit’s AI receptionist takes trial, membership and class enquiries day and night and texts you the details to follow up.
Rated 5.0 on Google by local business owners. Or ring Laura on our demo line: 028 7122 3879
- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
Know whether they want a trial, a class or membership help.
A useful callback starts with the caller’s goal: a first visit, a particular class, personal training or an existing membership query. Agree those questions at setup, along with the opening times and facilities the receptionist can explain. Hear how an AI receptionist captures a call before choosing your cover.
A phone enquiry that fits the way your gym runs
Take the details your next conversation needs
A small gym may have one person coaching, admitting members and answering the phone. A fitness studio may have nobody at the desk during a class. EdgeAudit answers calls that divert from your existing number, using your approved business information, and sends an enquiry text for your team to review between sessions.
- Trial or first visit: name, callback number, preferred day and the activity they are asking about.
- Personal training: the type of session requested, preferred times and whether they are an existing client.
- Membership administration: the member’s name and contact details, with their pause, cancellation or account query.
Separate a request from a confirmed change
The receptionist can share approved opening times, access information, published membership options and general facilities information. It shares your class timetable, and where your booking system is connected, it checks the places left and books the caller in.
Membership pauses and cancellations are requests for staff to handle under your terms. The AI does not automatically cancel a membership, alter a payment or promise a refund. It also leaves exercise suitability and individual training advice to your qualified team. Where callers need specialist advice, you can agree the appropriate callback wording.
Try cover during one busy coaching period
For example, divert unanswered calls during evening classes. Test a trial enquiry and a membership query, then check whether the text gives your coach enough information to return each call. Agree who checks messages after the final session so callers receive a realistic explanation of what happens next.
Keep your published number through call forwarding. Front Desk costs £249 a month and Plus £449, with setup included, no per-call charges and a 30-day rolling term. Where your booking system is connected, it books sessions straight in. If it can't be connected, it takes the booking and sends it straight to you. See the plan comparison for what each plan includes.
Build cover around your coaching hours.
We set it all up, and you’re live in a day.
Choose the enquiries
Agree trial, class, PT and membership questions, plus the hours and facilities information callers can hear.
Choose when calls divert
Forward calls from your current number, such as unanswered calls during coached sessions.
Test the follow-up
Review the text from a trial enquiry and a membership request, and agree who returns the calls.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“We pay £250 a month and it’s comfortably brought in the work to cover that and more.”
Rated 5.0 on Google by local business owners. Read what customers say
Gym answering service: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
Can it answer questions about opening hours and memberships?
Yes, using the hours, facilities and membership information you approve. For an account-specific issue, it takes the member’s details and question for your team. Update the approved information whenever your hours or membership options change.
Can it book a trial, PT session or class place?
Yes. Where your booking system is connected, it books them straight in. Otherwise it takes the booking and sends it straight to you.
Does a cancellation request cancel a membership automatically?
No. It records what the member wants and texts the request to your nominated number. Your staff apply your membership terms, handle any required checks and confirm the outcome with the member.
Will it advise someone whether a class is suitable for an injury?
No. It can explain approved general class information and request a callback from your team. It does not assess injuries, give exercise advice or decide whether a particular person should participate.
What does cover cost for a small studio?
Front Desk is £249 a month and Front Desk Plus is £449, with setup included, no per-call charges and a 30-day rolling term. You can try it free for two weeks on your own number.
Trades and practices. Each with its own page.
Two ways to try it, right now
Hear how your gym’s next enquiry sounds.
Bring your class and membership questions so we can show you what the receptionist would capture.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat