Call answering for Coleraine businesses
Keep serving the customer in front of you. An AI receptionist answers your forwarded calls day and night in your business name, takes the enquiry and texts you the details. Live in a day, from £249 a month, with set-up included.
Rated 5.0 on Google by local business owners. Or ring Laura on our demo line: 028 7122 3879
- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
Keep your callers up to date as your hours change
If your Coleraine business changes its hours through the year, callers need the current answer. Agree your usual opening times, any temporary changes and what the receptionist should say when you are closed.
You choose when calls forward: while your line is busy, after unanswered ringing or for all calls. The AI collects the caller’s name, callback number and what they need, then sends a text so you can follow up.
EdgeAudit is run by Stephen McLaughlin in Derry. He configures the service with you; the voice answering is AI. You hear and test your greeting before customers use it.
A clear enquiry from the town or the coast
If you serve Coleraine, Portstewart and Castlerock, tell us whether the same hours and services apply across that area. A caller asking for a visit needs to give a location, while a caller planning to come to your premises needs the correct address and opening times. We agree those questions around your business.
For work towards Garvagh or beyond, a postcode and a short description of the request help you decide what to take on. Your receptionist follows the service area you approve, so you decide which enquiries to take on. Businesses serving a wider area can also see our Limavady call-answering information.
Your existing landline or mobile stays with its provider, and we set up and test the forwarding you want. Read the forwarding guide.
Front Desk is £249 a month; Front Desk Plus is £449. Both include set-up and a 30-day rolling contract, with no per-call charges. Compare the plans. Where your booking system is connected, it books people straight into your diary. If it can’t be connected, it takes the booking and sends it straight to you.
Hear an example call, then read what EdgeAudit customers say.
Test your hours and greeting before launch.
We set it all up, and you’re live in a day.
Agree your information
Set opening hours, service areas and the details you need from each caller.
Check your number
We set up the forwarding, then test the greeting and the text message with you.
Choose your cover
Decide when calls should forward and who will follow up with enquiries.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“It pays for itself in new clients and takes the hassle of the phone away. It’s got me jobs after hours with my phone sitting out in the van.”
Rated 5.0 on Google by local business owners. Read what customers say
Call answering in Coleraine: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
Do you cover Coleraine and the Causeway Coast?
Yes. We answer for businesses in Coleraine, Portstewart, Portrush, Castlerock and out towards Garvagh. Stephen sets it up and looks after it from Derry, and the receptionist picks up on the number you already use, so there is nothing to move or install. You tell us which places your own business covers and we build them into the greeting and the questions.
Can I use it only during my busiest hours?
Yes. You might choose busy or no-answer cover while you work and different cover when you are closed. We set it up and test it on your number before launch.
What happens when my opening hours change?
Tell Stephen the revised hours and the dates they apply. We agree what the receptionist should tell callers, including whether it should take an enquiry for your return. It only gives out the hours and availability you have approved.
Can it tell callers whether I cover their address?
We give it your service area and any exclusions. It asks for a postcode and location, and anything borderline comes to you in the text, so you decide on the visit and any travel charge.
Will I receive the text if my phone is unavailable?
Yes. Calls are still answered while your phone is unavailable, and the text arrives as soon as your phone is back on the network.
Whatever your number starts with.
- Call answering across NI
- Limavady
- Read what customers say
- See how call answering works
- What call answering costs in NI
Towns, by their dialling code
Two ways to try it, right now
Hear your Coleraine business in the greeting.
Try the example call, then talk to Stephen about the hours and enquiries your receptionist would handle.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat