Call answering & a virtual receptionist for Derry / Londonderry.
When you can't get to the phone (out on a job, with a customer, or after hours), EdgeAudit answers it in a natural local voice, takes the message or booking, and texts the lead straight to you. Local, and always on.
From here, for here.
The big national answering services route your callers to a generic agent hundreds of miles away. EdgeAudit is run from the North-West, answering in a voice your Derry/Londonderry customers recognise as local: the difference between a caller who trusts you and one who hangs up.
How the phone actually rings in Derry
Derry sits on two sides of the Foyle and the phone behaves differently on each. If you run a joinery out of Maydown or Campsie, you're on a site all morning with the radio going. If you're a physio in Rosemount, you're with a patient and you won't break off. The caller doesn't wait. They ring the next name on the list, and that's the job gone.
Derry City and Strabane recorded Northern Ireland's highest business birth rate in 2024 at 15.1 per cent. Plenty of those are one-van and two-van outfits chasing the same domestic work across Kilfennan, Culmore, Newbuildings and out to Claudy and Eglinton. Being the one who answers is most of the advantage.
Then there's the border, which isn't a footnote here. Muff and Bridgend are Derry suburbs that happen to sit in Donegal. If you take jobs on both sides you're fielding 028 71 numbers and 074 numbers on the one handset in the same afternoon.
Tourism gives the year its shape. Halloween pulled more than 120,000 people into the city in 2024, and nearly 36 per cent of them came from outside Northern Ireland. The Jazz Festival puts hundreds of events across the city over the May bank holiday weekend. If you run a taxi or a guesthouse, those weeks land in one lump and then go quiet again.
Live in about five days
No new number, no new hardware.
We learn your business
A short chat about your calls and services. We set the voice, accent and tone.
Set up behind your number
Call-forwarding keeps your number the same. You choose when it answers.
You start catching calls
Every answered call texts you the name, number and what they need.
Common questions
Will it handle calls coming in from Donegal?+
Yes. A 074 number from Inishowen comes through exactly the same as an 028 71 number from the city. Muff and Bridgend are effectively Derry suburbs, and plenty of local firms work both sides of the border, so a call from Quigley's Point is answered the same way as one from Kilfennan.
What happens at Halloween or the Jazz Festival when the phone goes mad?+
That's the week it earns its keep. Derry Halloween brought over 120,000 people into the city in 2024, and the Jazz Festival puts hundreds of events across the city over the May bank holiday weekend. The price doesn't move when your call volume does. It's a flat fee from £249 a month with no per-minute billing, so a hectic Halloween weekend is billed the same as a quiet Tuesday in February.
Can it cope with the city having two names?+
Yes, and it matters more than people outside the north west assume. You choose whether it says Derry, Londonderry or Derry/Londonderry when it answers, and it takes either version from a caller without querying it. The postcode comes through in the text with the rest of the message, so you can check it before you ring back.
I'm on a site all day out the Faughan valley with no signal. Does it still work?+
Yes, once your line is forwarded. With the forward on, the call goes to the receptionist instead of to your handset, so you don't have to be somewhere with bars to have it answered. If you're down a lane near Claudy or inside a unit at Maydown, the caller still gets dealt with, and the text with their name, number and what they need lands as soon as your signal comes back.
Stop letting calls ring out in Derry.
Hear exactly how EdgeAudit would answer for your business. It takes about 30 seconds.