Call answering & a virtual receptionist for Derry / Londonderry.
Run by Stephen McLaughlin in Derry. An AI receptionist answers your calls day and night in your business name, takes the enquiry and texts you the details. Keep your existing number. Live in a day, from £249 a month, with set-up included.
Rated 5.0 on Google by local business owners. Or ring Laura on our demo line: 028 7122 3879
- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
Set up in Derry, around the way you work.
Whether you are with a customer on the Cityside, out on a job on the Waterside or closed for the evening, you choose when calls forward to your receptionist. It uses the greeting, opening hours and business information you approve, then collects a name, callback number and what the caller needs.
Stephen configures and looks after your setup from Derry. You deal with the person responsible for it, and you hear your receptionist before customers do. Meet Stephen and read about EdgeAudit.
Your receptionist is AI, in a natural local voice, so it answers day and night and handles several calls at once. It deals with the routine questions you have approved, takes the details for the rest and texts you straight away. We agree exactly what it says when a call needs you.
Useful details for a business working across the North-West
If your work takes you from Culmore to Eglinton, or from the city to a site near Claudy, the enquiry needs more than a first name. We can agree questions about the job, its location and when the caller can be reached. A service area or postcode helps you decide which enquiries you can take on before you ring back.
A fitter taking a call from Culmore can have a measure-up booked while finishing the job in front of them. With your booking system connected, your receptionist offers the available times and puts the visit straight in the diary. A supplier can have stock or an order checked during the call where those systems allow it. Calls that need you go through in the hours you set. Customers can continue the enquiry with the same receptionist on WhatsApp, and your portal keeps the conversation ready for you or a colleague to pick up.
For businesses working across Derry and Donegal, tell us which areas and types of work you cover. Callers can describe their address using Derry or Londonderry; you choose the name used in your greeting. The location the caller gives goes into the message, so you can see at a glance whether the job is in your area. If your own business line is an Irish number, we check it forwards properly before you go live.
Your existing landline or mobile stays with your provider. Forward unanswered calls, busy calls or all calls when you choose. See how forwarding works.
Front Desk is £249 a month; Front Desk Plus is £449. Set-up is included, contracts are 30-day rolling and there are no per-call charges. Compare the plans. Where your booking system is connected, it books people straight into your diary. If it can’t be connected, it takes the booking and sends it straight to you.
Watch the one-minute film and a full example call, then read what customers say.
Hear it on your own number before launch.
We set it all up, and you’re live in a day.
Tell Stephen how you work
Agree the greeting, areas covered, routine answers and which requests need a callback.
Test the whole call
Check forwarding on your number, listen to the greeting and confirm the message reaches you.
Turn on the cover you need
Choose when it answers and make sure someone follows up with the enquiries it captures.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“Now we’ve our own personal receptionist for the overflow and the out of hours calls.”
Rated 5.0 on Google by local business owners. Read what customers say
Call answering in Derry / Londonderry: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
Do you cover my part of Derry / Londonderry?
Yes. Stephen is based in the city, so the whole of Derry City and Strabane district is on the doorstep. That’s the Cityside and the Waterside, out to Culmore, Strathfoyle, Newbuildings, Eglinton and Claudy, and down the road to Strabane. It works just as well for businesses across the border in Inishowen, so Muff, Bridgend, Buncrana and Moville are all covered. Coverage doesn’t depend on how far away you are. Where you’re based only matters for getting your area and your greeting right.
Who runs the call-answering service in Derry?
Stephen McLaughlin runs EdgeAudit from Derry and sets up your virtual receptionist with you. Calls are answered by AI in your business name, day and night, so there is no switchboard to staff and no queue. You can hear the demo any time and test your own greeting before launch.
Can I keep my 028 number and choose when it answers?
Yes. Your number stays with your current provider, and we set up and test no-answer, busy or all-call cover on your landline or mobile.
Will it handle callers who say Derry or Londonderry, or ring from Donegal?
You choose whether your greeting says Derry, Londonderry or both. The receptionist collects the caller’s location and callback details, including enquiries from Donegal. You define the areas you serve. If you want to forward from an Irish business number, we check it forwards properly before setup.
Does it work when I am out of signal on a job?
Yes. When your phone is out of signal, the call forwards to your receptionist without your handset needing to answer it, so the caller is still looked after. We set that forwarding up and test it with you, and the text is waiting for you when you’re back in signal.
What does it cost, and can it make bookings?
Front Desk is £249 a month; Front Desk Plus is £449. Set-up is included, contracts are 30-day rolling and there are no per-call charges. Where your booking system is connected, it books people straight into your diary. If it can’t be connected, it takes the booking and sends it straight to you.
Are WhatsApp, transfers and the portal included in the Derry plans?
Yes. Both plans include phone and WhatsApp answering day and night, transfers in the hours you set, your portal, missed-call rescue, a backup answering line and a plain-English ROI report. They also include direct diary booking and stock, order or price-system connections where your systems allow it. Front Desk is £249 a month; Front Desk Plus is £449 for a busier line.
Whatever your number starts with.
- Call answering across NI
- AI receptionist across Ireland
- For tradesmen
- Read what customers say
- See how call answering works
- What call answering costs in NI
- AI receptionist or answering service?
Towns, by their dialling code
Two ways to try it, right now
Hear your Derry business name in the greeting.
Hear how an AI receptionist answers for your business, then talk through your own setup with Stephen.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat