Call answering for Limavady and the Roe Valley
Get the details you need before you ring back. An AI receptionist answers forwarded calls day and night in your business name and texts you the enquiry. Keep your existing number. Live in a day, from £249 a month, with set-up included.
Rated 5.0 on Google by local business owners. Or ring Laura on our demo line: 028 7122 3879
- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
Ask the questions that make a callback useful
A name and number are a starting point. Depending on your work, you may also need the job location, a description of the problem or the service the caller wants. We agree a short set of questions that helps you prepare a useful reply without turning the call into a lengthy interview.
The receptionist uses your approved business information. It can explain your usual services and collect requests outside that scope for review, if you want. We agree which prices and service information it can give, and which requests should come to you for a decision.
Stephen McLaughlin runs EdgeAudit from Derry and sets up the call flow with you. Calls are answered by AI, with the enquiry sent to your phone by text for you to follow up.
Define your patch across the Roe Valley
A Limavady business might take enquiries from Ballykelly, Greysteel, Drumsurn or Dungiven, but that does not mean every business serves all of them. Give us your own coverage list and any limits by service. A business that takes workshop bookings may handle a different area from one offering visits.
For a rural address, the caller’s place name alone may not be enough. We can ask for a postcode, address or useful access detail, alongside the best number and time to reach them. You decide whether the job is suitable when you call back.
You keep your existing landline or mobile with its current provider. Choose no-answer, busy or all-call forwarding, and we test it with you. Our forwarding guide explains how it works.
Front Desk costs £249 a month; Front Desk Plus costs £449. Set-up is included, with 30-day rolling contracts and no per-call charges. Read the plan comparison. Where your booking system is connected, it books people straight into your diary. If it can’t be connected, it takes the booking and sends it straight to you.
Listen to an example call to hear the questions your callers would be asked.
Start with the details you need to call back.
We set it all up, and you’re live in a day.
Define a useful enquiry
Agree your questions, coverage area and requests that need your judgement.
Test real examples
Try an in-area enquiry, an unclear address and a request outside your usual work.
Switch on forwarding
We set up the forwarding on your line, then confirm that the messages reach the right phone.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“Before this the calls just went unanswered. I’d be too busy to ring back for hours, and by then there was no point, the work was gone.”
Rated 5.0 on Google by local business owners. Read what customers say
Call answering in Limavady: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
Do you cover Limavady and the Roe Valley?
Yes. We answer for businesses in Limavady and across the Roe Valley, including Ballykelly, Greysteel, Drumsurn and Dungiven. Derry is about 17 miles away, so Stephen is close by, and the service works over the number you already have. You tell us the area your own business covers and we build it into the call.
Can I choose the questions it asks my callers?
Yes. Agree the essentials with Stephen: perhaps the requested service, job address and suitable callback time. The questions give you what you need to decide the next step. We test the flow with example calls before it goes live.
What if a caller is outside my usual area?
You decide the policy. The receptionist can explain your boundary, or take the location and the request so you can decide when you ring back.
Will it understand every local place name?
We build the places relevant to your business into its instructions and test them during setup. Asking for an address or postcode and checking the callback number gives you useful detail if a place name is unclear.
Can it answer while my mobile is out of coverage?
Yes. We set up forwarding so calls go to the receptionist when your mobile is out of coverage, and the text is waiting for you when you’re back in signal.
Whatever your number starts with.
- Call answering across NI
- Coleraine
- Read what customers say
- See how call answering works
- What call answering costs in NI
Towns, by their dialling code
Two ways to try it, right now
Hear how it answers for your Limavady business.
Try the demonstration, then agree a short, useful call flow with Stephen.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat