Call answering and a virtual receptionist for Limavady.
You're on a roof in Ballykelly or halfway up a field at Myroe when the phone starts. EdgeAudit answers it in a North-West voice, takes the caller's name, number and what they need, and texts that straight to you. It sits behind the 028 77 number you already give out, so nothing changes for the person ringing.
A North-West voice, not a call centre that has never heard of Drumsurn.
EdgeAudit is an AI receptionist. It answers in a natural North-West voice and it answers with your information: your services, your hours, the three or four things callers always ask before they book. Every call finishes the same way. A text lands on your phone with the name, the number and what they were after, so you can ring back at the end of the job instead of pulling over for a voicemail that turns out to be nothing. Live in about five days. No new number, no new hardware, no app for your customers to work out.
What a Limavady phone actually has to deal with
Limavady is a market town of roughly eleven thousand people in the Roe Valley, inside Causeway Coast and Glens Borough Council. Aghanloo Industrial Estate sits two miles north of the town, and the sparks, joiners and plumbers working out of the area cover a circuit through Ballykelly, Greysteel, Drumsurn, Feeny and on down to Dungiven. Roe Valley Enterprises, the local enterprise agency, has its units out at Aghanloo as well. The flat arable ground at Myroe, reclaimed from Lough Foyle, and out along Magilligan carries wheat, barley, oilseed rape and carrots, so if you contract or fix machinery, your heaviest run of calls lands at drilling and at lifting, which is exactly when you are furthest from a phone. If your shop, salon or clinic is on Market Street, Catherine Street or Ballyclose Street, it rings while you already have someone in front of you. Magilligan Prison is out that way too, a long standing employer in the area.
Then there is the calendar. Benone Strand has RNLI lifeguards through July and August, and the Lough Foyle Ferry crosses from Magilligan Point to Greencastle in Donegal over the summer. If you do accommodation, food, plant hire or grounds work anywhere under Binevenagh, your July looks nothing like your February. Add the commuter run west to Derry and the dualled A6 that now bypasses Dungiven, and you can be behind a wheel for a fair slice of the day while the phone lights up beside you.
Live in about five days
No new number, no new hardware.
We learn your business
A short chat about your calls and services; we set the voice and tone.
Set up behind your number
Call-forwarding keeps your number the same. You decide when it answers.
You start catching calls
Every answered call texts you the name, number and what they need.
Common questions
I'm out at Myroe or over the Glenshane half the day. Does the phone still get answered?+
Yes, on the triggers you set. The divert sits on your existing line and you choose when it fires, so it can pick up when you're already engaged or when the phone goes unanswered. The caller gets a proper answer rather than a dead ring, and the lead text is sitting on your phone when you get a chance to look at it.
We're flat out at Benone from June and quiet by February. Am I paying the same either way?+
The price is flat, from £249 a month, with no per-minute and no per-call charge. So an August week of holiday-park and beach-season calls costs the same as a wet Tuesday in February. You also set the hours it covers, so you can have it on evenings and weekends through the season and pull it back to overflow only when things settle.
A good share of my callers ring from the Donegal side. Is that a problem?+
No. It answers whoever rings your number, whether that's someone in Greysteel or someone off the Greencastle ferry at Magilligan Point.
My 028 77 number is on the van, the sign and every job I've ever done. Do I have to change it?+
No, and you shouldn't. Your number stays exactly as it is. Call forwarding sits behind it and you choose the trigger: overflow when you're already on a call, after hours, weekends, or around the clock. Nothing on the van needs repainting and nobody has to learn a new number for you.
Hear how it would answer your Limavady number.
Hear exactly how EdgeAudit would answer for your business in about 30 seconds.