EdgeAuditDerry Demo line028 7122 3879 Book a free chat
Northern Ireland · 24/7Built and run in Derry

Call answering & virtual receptionist, built for Northern Ireland.

When you're on a job, with a customer or closed for the evening, EdgeAudit answers the calls you can't get to, on your existing number, day and night. It's telephone answering for Northern Ireland businesses: an AI receptionist in a natural local voice takes the caller's details and texts them straight to you. We set it all up and you're live in a day.

Book a free chat Try the browser demo

Or read what customers say.

  • From £249 a monthSet-up included
  • Two weeks freeNo card, no tie-in
  • Live in a dayWe set it all up
  • Keep your numberCalls simply forward
Every town we answer for, at its real position. Derry is home, and each town has its own page.
Green cliffs and Carrick-a-Rede island above a calm sea, on the north Antrim coast
Carrick-a-Rede, on the north Antrim coast.
02An AI receptionistWith you following up

What happens when a customer calls?

EdgeAudit is an AI receptionist for Northern Ireland businesses, run from Derry in the North-West. It answers in your business name, uses the business information agreed at set-up and takes the enquiry. You receive a text with the caller's details and what they need, and can review calls in your portal.

It can put calls through to you or your team during the hours you set, and everything else arrives as a clear text, ready for your callback. Because it’s AI, it picks up in well under a second at any hour and handles several calls at once. Weighing it up against a staffed answering service? Our AI receptionist versus answering service guide sets the two side by side.

03Who it’s forTrades, practices and more

Who it's for

Anyone in Northern Ireland whose phone rings more than they can keep up with.

Research reported in the Irish News on 7 October 2026 found that business owners in Northern Ireland spend an average of 1 hour 42 minutes a day on customer calls, more than in any other UK region, and miss around eight calls a day, which the research estimates has cost them £2,897 so far this year. That’s the gap EdgeAudit fills: every call forwarded to us is answered in your business name, day or night, and the details land on your phone as soon as the call ends.

  • Trades

    Plumbers, electricians, joiners and builders who can't answer on the tools or on the road.

  • Clinics & healthcare

    Dental, physio, podiatry and similar: appointment requests captured while reception is busy.

  • Hotels & B&Bs

    Catch the booking enquiry that comes in after the front desk has gone home.

  • Oil & hire firms

    Take order enquiries and quote requests and text them straight to you.

  • Taxi & transport

    Take journey requests while your team is busy and text them straight to you.

  • Solicitors & offices

    Overflow cover that takes new-client details and texts them to your team.

More for your trade: call answering for tradesmen · or see the full services page.

04Getting startedTwo weeks free on your own number

Keep your number. Choose when calls forward.

Start with a free chat, then we set up the answering rules around your business.

  1. We learn your business

    A short chat about your calls, your services and what a useful message looks like. We agree what it can answer and what comes through to your team. Where your booking system is connected, it books people straight into your diary.

  2. We set it up behind your number

    Simple call-forwarding means your number stays the same, and you are live in a day. You decide when it answers: overflow, after-hours, or 24/7.

  3. You start catching calls

    You receive the captured enquiry by text, with the caller's details and what they need. Your team follows up, and your ROI report shows what it is bringing in.

Plenty of the calls you miss come in when you’re closed or flat out, so choose the cover you want: overflow while you’re busy, evenings and weekends, bank holidays or 24/7. See out-of-hours call answering. Your number stays with your current provider; read how call forwarding works.

05Areas we coverEvery town by its dialling code

Across Northern Ireland & the border

We're based in the North-West and cover businesses in Derry/Londonderry, Belfast, Lisburn, Newtownabbey, Bangor, Newtownards, Ballymena, Coleraine, Limavady, Strabane, Omagh, Enniskillen, Armagh, Craigavon and Newry, across the border in Letterkenny and County Donegal, and right through the rest of Northern Ireland, including Magherafelt and Dungiven. Because it works over your existing phone line, where you are doesn't change a thing. For the rest of the island, see AI receptionist across Ireland.

The service is run by Stephen in Derry and set up behind your existing number. See how it works in Belfast or Derry/Londonderry.

Towns, by their dialling code

06PlansSet-up included · 30-day rolling

Calls and WhatsApp answered, sized to how busy you are.

Both plans include answering on your own number and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, transfers during the hours you set, missed-call rescue, a call portal and a backup answering line. Front Desk Plus is for busier lines, with room for more calls and more use.

Front Desk

For single-location service businesses.

£249a month

Set-up included, no one-off fee.

Get started
  • 24/7 answering on your own number: all your calls, or only the ones you can’t get to
  • WhatsApp enquiries answered too
  • Every enquiry sent to you by text, WhatsApp or email
  • Transfer to you or your team in the hours you set
  • Booked straight into your diary, where your booking system is connected
  • Built into your stock, order and price systems, where they allow it
  • Missed-call rescue
  • Your own portal with every call, and a backup answering line
  • A plain-English ROI report and email support
Front Desk Plus

For busier businesses with more calls.

£449a month

Set-up included, no one-off fee.

Start with Front Desk Plus
  • Everything in Front Desk
  • Room for more calls and more use each month

Free for two weeks on your own number. No card, no tie-in.

Start a free trial

We accept Bitcoin payments.Pay for your monthly plan in Bitcoin, if you’d rather.

There are no per-minute or per-call charges, so a busy month never brings a surprise bill.

Most callers who hit voicemail don’t leave a message. They ring the next business. Work out what that costs you, then read what customers say.

For the full terms, see pricing and what's included. For different charging models, read the Northern Ireland call answering cost guide.

Shaun WilliamsElectronics shop, repairs and deliveries, Garvagh. Read it on Google

“It pays for itself in new clients and takes the hassle of the phone away. It’s got me jobs after hours with my phone sitting out in the van.”

Rated 5.0 on Google by local business owners. Read every review.

07Honest answersAsked by owners like you

Common questions

Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.

Can it confirm appointments or bookings?

Yes. Where your booking system is connected, it books people straight into your diary, and where your other systems allow it, we build it into those too. Otherwise it takes the booking and sends it straight to you.

What does the backup answering line cover?

If the main system is ever interrupted, calls reroute within seconds to a separate backup answering system that we built and run ourselves. It answers in the same voice, takes the caller's details and texts you the lead. We test the handover live before you launch.

Can I try it on my own number first?

Yes. A free two-week trial on your own number starts after a short first chat about your calls, and you're live in a day. No card needed and no tie-in.

Do you cover my town in Northern Ireland?

Yes. We're based in the North-West and work with businesses right across Northern Ireland: Derry/Londonderry, Belfast, Coleraine, Strabane, Limavady, Omagh, Newry, Enniskillen and beyond. We cover Letterkenny, County Donegal and the rest of the Republic too. Because it works over your existing phone line, your location doesn't change anything.

Will the receptionist sound local?

Yes. A natural North-West Northern Irish voice is the default, and Scottish, English or Republic of Ireland accents are there if you prefer. Ring the demo line on 028 7122 3879 to hear it for yourself.

Do I have to change my phone number?

No. Your number stays with your current provider, and calls reach EdgeAudit through simple call forwarding. You choose overflow, after-hours, weekend or 24/7 cover, and we check it forwards properly before you go live.

How much does a call answering service cost in Northern Ireland?

Front Desk is £249 a month and Front Desk Plus is £449 a month. Both answer your calls and WhatsApp messages, with everything on this page included; Front Desk Plus is for busier lines, with room for more calls and more use. Set-up is included, there are no per-call charges and never a surprise bill.

Is my callers' data handled under UK GDPR?

Yes. EdgeAudit is registered with the ICO and handles data under UK and EU GDPR. Data is encrypted in transit and at rest, call recording is off by default, and for clinics and solicitors we can tighten data residency (documented in your agreement).

Two ways to try it, right now

Hear it for yourself.

Start with a free chat about the calls you need covered, then try it on your own number for two weeks, with no card and no tie-in.

Talk to it Start talkingIn your browser. No sign-up, no card, and it tells you it’s AI. Ring it 028 7122 3879Our Derry demo line. Ask Laura anything about your business.

Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat

Ring Laura · 028 7122 3879