When you can't get to the phone — out on a job, with a customer, or after hours — EdgeAudit answers it in a natural local voice, takes the booking or message, and texts the lead straight to you. So the call never rings out, and the job doesn't go to the next name on the list.
The big national answering services route your callers to a generic agent — or an accent toggle — hundreds of miles away. EdgeAudit is run from the North-West of Northern Ireland, answering in a voice your customers recognise as local. They can tell the difference in about three seconds, and it's the difference between a caller who trusts you and one who hangs up.
Anyone in Northern Ireland whose phone rings more than they can keep up with.
Plumbers, electricians, joiners and builders who can't answer on the tools or on the road.
Dental, physio, podiatry and similar — bookings captured even when reception is busy.
Catch the booking enquiry that comes in after the front desk has gone home.
Take the order or the quote request without tying up a member of staff.
Never miss a fare because every line was engaged.
Overflow cover so a new-client call is never lost to voicemail.
More for your trade: call answering for tradesmen · or see the full services page.
No new hardware, no new number, no fuss.
A short chat about your calls, your services, and what a good message looks like. We set the voice, accent and tone.
Simple call-forwarding means your number stays the same. You decide when it answers — overflow, after-hours, or 24/7.
Every answered call texts you the caller's name, number and what they need — so you ring back when it suits and the job doesn't walk.
We're based in the North-West and look after businesses in Derry/Londonderry, Coleraine, Strabane, Limavady, Omagh, Enniskillen, Magherafelt and Dungiven — and right across Northern Ireland and into the Republic of Ireland. Because it works over your existing phone line, where you are doesn't change a thing.
Plans start at £297 a month — a flat fee, with no per-minute or per-call charges, so a busy month never means a surprise bill. Most local businesses find that catching a single missed job covers it.
Yes. We're based in the North-West and work with businesses right across Northern Ireland — Derry/Londonderry, Coleraine, Strabane, Limavady, Omagh, Enniskillen and beyond — plus the Republic of Ireland border areas. Because it works over your existing phone line, your location doesn't change anything.
Yes — that's the point. We use a natural North-West Northern Irish voice by default (Scottish, English or Republic of Ireland accents are available if you prefer), so your callers hear someone local, not a call centre in Manchester or California.
No. We work behind your existing number using simple call-forwarding. You choose when it answers — after a few rings (overflow), after hours, weekends only, or 24/7.
EdgeAudit is a flat monthly fee from £297 a month, with no per-minute or per-call charges — so your bill doesn't jump in a busy month. Most local businesses find that catching one missed job a month more than covers it.
Yes. EdgeAudit is registered with the ICO and handles data under UK and EU GDPR. Data is encrypted in transit and at rest, call recording is off by default, and for clinics and solicitors we can tighten data residency — documented in your agreement.
Hear exactly how EdgeAudit would answer for your business — it takes about 30 seconds.