Give callers a clear response after closing time, capture routine enquiries for the next working day and flag only the urgent categories your business defines.
A genuine property leak, urgent trade fault or time-sensitive guest issue may need the on-call contact. A quotation, appointment request or routine message usually does not. We build that distinction from your written policy and collect the facts needed for the handoff.
Forward calls on weekday evenings, overnight, at weekends, on holidays or whenever your main line is unanswered. Your public number stays in place and the schedule can be reviewed as staffing changes.
Make escalation predictable before the first live call.
Write the categories, safety wording and details required for escalation.
Set the on-call recipient and a fallback route for each relevant call type.
Run sample calls to confirm summaries, labels and after-hours instructions.
Yes. Forward only during chosen evenings, overnight periods, weekends or holidays. Overflow and out-of-hours schedules can also be combined.
You define what counts as urgent, which details must be collected and who receives the summary. The receptionist does not replace emergency services or professional judgement.
Yes. Routine enquiries can be labelled for normal follow-up while agreed urgent categories are sent to the on-call contact.
Plans start at £249 a month with no per-minute fees. Starter and Pro include monthly call allowances; their published per-call overage rates apply only above those allowances.
Show us your out-of-hours policy and hear how the receptionist would follow it.