Out-of-hours call answering, for when you’re closed.
Evenings, weekends, bank holidays and the hours you’re flat out. EdgeAudit answers in your business name, in a natural local voice, takes the details and texts them straight to you, so the job is waiting for you in the morning. Keep your number. Live in a day, from £249 a month.
Rated 5.0 on Google by local business owners. Or ring Laura on our demo line: 028 7122 3879
- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
The phone still rings after you lock up.
The office is shut, the tea is on the table and the phone goes. It’s somebody with no heating, a buyer who’s just seen your listing, or a customer who can only ring after work. Let it ring out and they try the next number. EdgeAudit answers in your business name, takes the name, the number and what they need, and texts it to you the moment the call ends. You decide whether it waits for the morning. See how a call becomes a text.
What happens to your calls after six
Where an after-hours call goes
An after-hours call can go one of five ways. It rings out. It goes to voicemail. It diverts to your mobile while you’re eating your tea. A staffed answering service picks up and bills you by the call or the minute. Or an AI receptionist answers in your business name and texts you the details. The first two lose callers, because people looking for a business at night often ring the next number on the list rather than leave a message. The guide to what happens to a call after hours walks through all five.
Cover that fits your hours
You choose when it answers: overflow while you’re busy in the day, evenings and weekends once you’ve closed, bank holidays, the fortnight you’re away, or round the clock. Your own phone can still ring first if you’d like the chance to pick up, and when your hours change, we change the cover with you.
Urgent calls don’t wait
Tell us what counts as urgent for your business. The text tells you what's wrong the moment the call ends, so you can ring straight back, and calls can be put through to you in the hours you choose. Everything else arrives as a clear message, ready for the morning.
Who rings after hours
Customers who found you on a search or saw your van, and ring once they’re home from work. Landlords and tenants with a problem at the weekend. Patients wanting an appointment first thing. Buyers ringing about a property they’ve just seen online. They’re often the best calls of the week, because they’re ready to go, and they’re the ones voicemail loses. There are pages for tradesmen, plumbers, electricians, estate and letting agents and garages, and for every town we cover across Northern Ireland.
What it costs
Front Desk is £249 a month and Front Desk Plus is £449, with set-up included, no per-call charges and never a surprise bill, so a busy Saturday costs the same as a quiet one. It’s 30-day rolling, and you can try it free for two weeks on your own number, with no card. See the plans, or work out what your missed calls cost you.
Hear a heating enquiry taken after hours
It is 19:40 in Strabane, the office is shut and the tea is out. A customer rings about an oil boiler service and the call is answered anyway, in the hours you set.
Demo call with synthetic voices, for a made-up business.
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19:40Evening
Strabane
The office is shut and the tea is out.
Nora answers for Whinfield Heating, in the hours you set.
- Enquiry taken: a boiler service
- Text sent
- Logged in the dashboard
Read the call
- 0:00NoraHi, you're through to Whinfield Heating. This is Nora, the AI receptionist.
- 0:04BrendanEvening, it's Brendan. I'd like my oil boiler serviced before the winter. Weekdays suit me best.
- 0:10NoraThanks, Brendan. I'll let the team know weekdays suit. They'll ring you back tomorrow.
- 0:14BrendanBrilliant, thanks very much.
New enquiry - Whinfield Heating
Oil boiler service before winter
Brendan - 07700 900355
Weekdays suit. Ring back tomorrow
The business and the caller are invented. More demo calls.
Live in a day.
Tell us your hours and we set up the rest.
Choose your hours
Evenings and weekends, bank holidays, overflow while you’re busy, or round the clock.
Tell us what’s urgent
Agree what counts as urgent, who gets the text and when calls are put through to you.
Ring it yourself
We set up the forwarding on your number, then you ring it after hours and watch the text arrive.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering, a text to you after every enquiry, calls put through to you in the hours you set, your own portal with every call, a plain-English ROI report and a backup answering line. Front Desk Plus adds WhatsApp and missed-call rescue, and where your booking system is connected, it can book routine appointments.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“Now we’ve our own personal receptionist for the overflow and the out of hours calls.”
Rated 5.0 on Google by local business owners. Read what customers say
Out-of-hours call answering: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
Can it answer only in the evenings and at weekends?
Yes. You choose when it answers: evenings, weekends, bank holidays, overflow while you’re busy, or round the clock. Your own phone can still ring first in the day, and we set up and test the cover you pick on your own number before you go live.
What does out-of-hours cover cost?
Front Desk is £249 a month and Front Desk Plus is £449, whichever hours you choose. Set-up is included, there are no per-call charges and never a surprise bill, and it’s 30-day rolling. You can try it free for two weeks on your own number, with no card.
What happens with an urgent call at night?
We agree with you what counts as urgent. The text tells you what's wrong the moment the call ends, so you can ring straight back, and calls can be put through to you in the hours you choose. Everything else is waiting for you as a clear message in the morning.
Do I need a new number?
No. You keep your existing number and your current provider. Calls reach EdgeAudit through simple call forwarding, and we check it forwards properly before you go live.
Can it cover bank holidays and my own holidays?
Yes. Bank holidays, Christmas, the summer fortnight or a week away: forward your calls for as long as you need, and every enquiry still reaches you as a text. Switch it back when you’re home.
What does the caller hear?
A friendly answer in your business name, in a natural local voice, instead of a voicemail beep. It takes their name, number and what they need, reads the number back to be sure, and tells them what happens next. Ring the demo line on 028 7122 3879 to hear it for yourself.
Trades and practices. Each with its own page.
Two ways to try it, right now
Hear how it answers after hours.
Ring the demo line tonight, after you’ve closed, and hear exactly what your callers would hear.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat