Call answering for Omagh and West Tyrone
Working with a customer or travelling between jobs? An AI receptionist takes your forwarded calls day and night in your business name and texts you the enquiry. Keep your existing number. Live in a day, from £249 a month, with set-up included.
Rated 5.0 on Google by local business owners. Or ring Laura on our demo line: 028 7122 3879
- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
Answer yourself when you can, use cover when you cannot
You do not have to send every call to a receptionist. No-answer forwarding gives you a chance to pick up first, busy forwarding covers calls that arrive while you are on another call, and all-call cover is there if that suits the way you work.
Once a call forwards, the AI uses your approved greeting and business information. It asks for the caller’s name, callback number and what they need, then sends the enquiry by text. We agree what it says about your availability, so a caller always knows the next step.
Stephen McLaughlin runs the service from Derry and configures it with you. Read about Stephen and EdgeAudit. The answering voice is AI. The decisions about a job stay with you, and calls can be put through to you in the hours you set.
Make the message useful when you stop to read it
If your work takes you from Omagh to Fintona, Drumquin or Gortin, the enquiry needs a location and some context. We can ask what needs doing, where it is and when the caller can be reached. A suitable callback time helps you plan your follow-up around the work already in your diary.
We set up the forwarding you need, including cover for when you can’t answer, and test it with you. Read the forwarding guide.
Front Desk costs £249 a month; Front Desk Plus costs £449. Set-up is included, with a 30-day rolling contract and no per-call charges. See the full plan comparison. Where your booking system is connected, it books people straight into your diary. If it can’t be connected, it takes the booking and sends it straight to you.
Hear a complete example call to see how your own calls would be handled.
Test the calls you want covered.
We set it all up, and you’re live in a day.
Choose the triggers
Decide whether you need busy, no-answer, unreachable or all-call forwarding.
Agree the enquiry details
Set your service area, location questions and wording about callbacks.
Test and follow up
Check your number and message delivery, then agree who will respond to enquiries.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“We don’t dread the phone ringing when we’re with a customer any more. I used to think every ring was money going out the door.”
Rated 5.0 on Google by local business owners. Read what customers say
Call answering in Omagh: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
Do you cover Omagh and West Tyrone?
Yes. We answer for businesses in Omagh and the places around it, including Fintona, Drumquin and Gortin. Stephen sets it up and looks after it from Derry, and it works over the number you already have. You tell us the area your business covers and we build it into the call.
Can I keep answering most of my calls myself?
Yes. With busy or no-answer forwarding, calls reach the receptionist only when you want them to. We test your own number so you can hear when cover begins and check that it suits your working day.
What happens if I am out of mobile signal?
Calls still go to the receptionist. We set up forwarding for when your phone can’t be reached, and the enquiry text arrives as soon as you’re back in signal.
What happens if a caller says it is urgent?
We agree your urgent rules with you: what counts as urgent, who should hear first and what the caller is told. The receptionist texts you straight away with what's wrong, and calls can also transfer to you during the hours you set.
Can the message include rural address details?
Yes. We ask for the address, postcode or an access detail relevant to your work, and the local place names go into its instructions during setup. The text gives you what you need to prepare your callback.
Whatever your number starts with.
- Call answering across NI
- For tradesmen
- Read what customers say
- See how call answering works
- What call answering costs in NI
Towns, by their dialling code
Two ways to try it, right now
Hear how cover works for your Omagh business.
Try the example, then talk to Stephen about keeping the calls you can answer and covering the rest.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat