Honest, public pricing.
No "talk to sales".
Every call answering package includes an ROI report, monthly on Front Desk and weekly on Front Desk Plus. 30-day rolling, so you can cancel anytime. No VAT is added, because the business is not VAT registered. If that ever changes, you will get notice in writing first.
Before you pay anything, you can start a free two-week trial on your own number. No card, no tie-in.
Front Desk
Best for single-location businesses that mainly need missed calls, FAQs and basic lead capture handled properly.
Set-up included, no one-off fee
Get started- ✓24/7 answering on your own number (you choose which calls it takes: all of them, or only the ones you can't get to)
- ✓Up to 300 calls a month (fair-use guide)
- ✓A text to you after every enquiry
- ✓Transfer to you or your team in the hours you set
- ✓Your own portal with every call
- ✓A backup answering line
- ✓Monthly ROI report
- ✓Email support (24h response)
Front Desk Plus
Best for busier clinics, firms and trades with more call types and tighter routing needs.
Set-up included, no one-off fee
Start with Front Desk Plus →- ✓Everything in Front Desk, plus:
- ✓Up to 800 calls a month (fair-use guide)
- ✓WhatsApp enquiries answered too
- ✓Where your booking system is connected, it can book routine appointments.
- ✓Missed-call rescue
- ✓Weekly ROI report
- ✓Priority support (same-day)
Call numbers are a fair-use guide, not a meter. If you're regularly well over, we'll talk it through and agree whether Front Desk Plus suits you better. No per-call charges, never a surprise bill.
No surprise hikes.
Your monthly price is locked for your first 12 months. If we ever need to adjust prices after that, you'll get 90 days' written notice and can cancel without penalty. No hidden fees, no quiet creep, no "your plan has been updated" emails.
Better tech, lower bills.
Voice AI moves fast. When a better, cheaper or faster tool emerges, we adopt it and pass the savings on to you, not just keep them as margin. Your assistant gets quietly better. Your bill doesn't go up.
What your free set-up includes.
The set-up work is done for you at no extra charge. Most businesses are live within 1 day.
Side-by-side comparison
| Feature | Front Desk | Front Desk Plus |
|---|---|---|
| Phone lines | 1 | 1 |
| Calls a month (fair-use guide) | 300 | 800 |
| Operating hours | 24/7 | 24/7 |
| Text to you after every enquiry | ✓ | ✓ |
| Transfer to you or your team in the hours you set | ✓ | ✓ |
| Your own portal with every call | ✓ | ✓ |
| Backup answering line | ✓ | ✓ |
| WhatsApp enquiries answered | No | ✓ |
| Missed-call rescue | No | ✓ |
| Booking routine appointments* | No | ✓ |
| ROI report cadence | Monthly | Weekly |
| Statistical confidence reporting | ✓ | ✓ |
| Support response | 24h | Same day |
| Contract | 30-day rolling | 30-day rolling |
*Where your booking system is connected, it can book routine appointments. We confirm what's possible with your system on your discovery call.
Pricing questions
Is there a free trial? +
Yes. A free two-week trial on your own number, with no card and no tie-in. It starts after the first chat, once we know EdgeAudit suits your business.
What does set-up include, and is it really free? +
Yes. The set-up work is done for you at no extra charge, and most businesses are live within 1 day. It covers assistant voice + accent + personality configuration, training on your business's FAQs, services and pricing, integration with your existing phone system, a baseline of your current call volume and missed calls from your own phone records (so your report has a before and after), internal testing with simulated calls, and a 30-min onboarding session with you.
What happens if I get more calls than my plan covers? +
Call numbers are a fair-use guide, not a meter. If you're regularly well over, we'll talk it through and agree whether Front Desk Plus suits you better. No per-call charges, never a surprise bill.
Are there annual discounts? +
Yes: pay annually and we knock 15% off the monthly rate. So Front Desk Plus becomes £382/mo billed annually (£4,580 vs £5,388 if paying monthly).
Can I switch tiers? +
Up or down, at any time. Upgrades take effect immediately and we prorate. Downgrades take effect on your next billing date.
Can I cancel anytime? +
Yes, 30-day rolling, with no annual lock-in unless you opt for the annual discount. Email us or hit cancel in your portal. We'll keep your assistant live until the end of the month you've paid for.
What about VAT? +
We're not currently VAT-registered (we sit below the UK £90,000 turnover threshold), so the prices shown are what you pay, with no VAT added. Once we cross the threshold and register, we'll give you written notice before any VAT is added to invoices. Most B2B clients can reclaim VAT when that happens.