An AI receptionist for Waterford, from the city to the coast.

Give visitors their next step while you serve the queue

The Waterford Greenway connects the city with Dungarvan, with bike hire and visitor businesses along the route. For a hire operator or activity provider, the phone can ring while equipment is being handed over. Your receptionist answers questions about the services, collection arrangements and prices you supply. Where your booking system is connected, it books the customer into an available slot during the call. You can keep helping the people in front of you while the next booking gets organised, complete with the details the team needs to prepare.

Make city appointments easy to arrange

A letting agent showing a property, a salon with every chair occupied and a consultant meeting a client all have the same practical need: a useful conversation when the team cannot reach the phone. Your receptionist explains how your business works and asks the questions for that appointment. A viewing enquiry can include the property reference and availability; a salon appointment can include the service the customer wants. We build the call around your actual appointment types, then connect your diary so an enquiry can become a booking.

Set your own patch from Tramore to Dunmore East

The 051 area includes Waterford, Tramore and Dunmore East, as well as New Ross and Carrick-on-Suir. A trades or fitting business can use the same published number across that patch and give a clear coverage answer. Tell us where you travel, the work you take on and the call-out information customers should hear. Your receptionist explains those arrangements and takes the property address with the enquiry. A measure-up can arrive as a diary appointment with the work described, making it easier to plan the visit around existing jobs.

Handle a Ferrybank address naturally

Ferrybank extends across the Waterford and Kilkenny local authority areas. We set the receptionist up with the places your customers use and your coverage policy on both sides. The caller can give the address as they know it, with an Eircode when they have one. For a property business, that location belongs beside the viewing or maintenance enquiry; for a trades business, it belongs with the job description and visit details. The conversation stays about helping the customer get the service they called for.

Bring a colleague into the conversation

Choose the calls to put through and the hours your team is available. A specific property query can reach the agent, a collection question can go to the counter and a commercial enquiry can go to the owner. Your receptionist handles the first questions and transfers the caller using those rules. It can take several calls at once, so another customer can still get an answer while a colleague is already speaking to somebody. When a follow-up is needed, the notification gives your team the caller, the issue and a clear next action.

Keep answering after the shopfront closes

People organise a weekend away or a visit after their own working day. Your receptionist is there on the phone and on WhatsApp throughout the evening. It uses the same business information and appointment arrangements, so a customer can ask about your service when it suits them. Phone callers can receive a WhatsApp link by text to continue the conversation. For retail enquiries, we can also build into stock, order and price systems where they allow it, bringing useful product answers into the call as well.

A shared view of tomorrow’s work

The portal brings bookings, questions and follow-ups into one place for the team to review. Read each conversation and mark enquiries as you deal with them; the immediate text, WhatsApp or email keeps time-sensitive work visible on your phone. You can change your opening line for holiday hours and update the information your receptionist uses. EdgeAudit is built and run by Stephen in Derry, with phone and video setup for your Waterford business. Dial 048 7122 3879 from the Republic to hear the voice demo, then try two weeks on your own number.

One full service, two levels of use

Front Desk costs €299 a month. Front Desk Plus is €549 for a busier line. Every feature is included on both, with set-up included, no per-call charges and 30-day rolling. See everything included in euro.