Call answering for showrooms, while the floor is busy.
EdgeAudit’s AI receptionist captures kitchen, bathroom, tile and flooring enquiries day and night, while your team is with customers or out measuring. The caller’s details reach you straight away, and where your systems allow it, it books measure-ups and checks orders on the call.
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- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
Give the designer a useful starting point.
A new room project needs different questions from an existing order query. It takes the room, the project stage and the measure-up or design consultation they want, or the reference for an existing order. Where your diary or order system is connected, it books the visit or checks the order there and then. Otherwise your designer rings back with the full picture. See how an enquiry becomes a callback message.
From the first room idea to an existing order query
Find out what the customer is planning
Kitchen, bathroom, tile and flooring showrooms often handle calls while staff are at the design table or serving on the floor. The receptionist takes the enquiry behind your existing number, so the conversation in front of your designer can continue. You approve which project questions matter and which information is safe to share.
- New project: room or product type, postcode, project stage and an approximate timescale supplied by the caller.
- Consultation or measure-up: name, callback number, property area and preferred appointment times.
- Existing order: customer name, order reference if available and the question they need answered.
Leave specifications and promises to your team
The AI can explain your approved showroom hours, parking details and consultation process. It does not turn a rough room size into a quotation, recommend technical installation specifications or promise an installation date. If a caller has measurements, it can note that they have them ready for the designer’s callback.
It never guesses at stock, supplier lead times, prices or order progress. Where your systems allow it, we build the receptionist into them, so it answers from your live stock, prices and orders while the caller is on the line. If they can't be connected, it records exactly what the customer wants checked and sends it straight to you.
Start with a Saturday overflow example
Divert unanswered calls while your designers are occupied. Test one kitchen consultation request and one flooring order enquiry. Review the texts to check that new projects and existing customers are easy for your team to recognise, then agree who follows up once the floor is quieter.
Call forwarding keeps the number on your signage. Front Desk is £249 a month and Plus £449, including setup, with no per-call charges and a 30-day rolling term. Where your booking system is connected, it books consultations and measure-ups straight into your diary. If it can't be connected, it takes the booking and sends it straight to you. Compare the two plans. For a business mainly handling counter sales and product questions, see our shop answering service as well.
Prepare the questions your designers would ask.
We set it all up, and you’re live in a day.
Define each enquiry
Agree the project, measure-up and order questions, with approved showroom hours and visiting information.
Set up your current number
Choose forwarding for busy periods, unanswered calls or closed hours.
Review a project and an order call
Make sure the text contains useful context and your team knows how to confirm the next step.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“I cannot recommend Edge Audit and Stephen enough. This guys level of customer service and support is incredible.”
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Showroom answering service: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
What can it capture for a kitchen or bathroom design enquiry?
We can agree questions about the room, postcode, project stage, approximate timescale and whether the customer wants a consultation or measure-up. It records the name and callback number and texts the enquiry so your designer can continue the conversation.
Can it confirm stock, prices or supplier lead times?
Yes, where your system allows it. We build the receptionist into your stock or order system, so it answers from your live stock, prices and lead times while the caller is on the line. If it can't be connected, it answers from the information you approve and sends anything else straight to you.
Can a customer arrange a measure-up on the call?
Yes. Where your booking system is connected, it books the measure-up straight into your diary. Otherwise it takes the request and preferred times and sends them straight to you.
Will it tell an existing customer when their order is arriving?
Yes, where your order system is connected: it looks the order up and gives the date your system shows. If it isn't, it takes their name, order reference and question and sends them straight to you, so nobody is given a date that hasn't been checked.
What should we check before adding showroom cover?
Agree who receives and follows up messages, and test both new-project and order enquiries. Setup is included; Front Desk costs £249 a month and Plus £449, with no per-call charges and a 30-day rolling term.
Trades and practices. Each with its own page.
Two ways to try it, right now
Hear your next showroom enquiry answered.
Show us the questions your designers need answered before a callback or consultation.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat