Call answering for Craigavon, Portadown and Lurgan
At the counter, in the workshop or between sites? An AI receptionist answers day and night in your business name, collects what the caller needs and texts the details to you. Keep your existing number. Live in a day, from £249 a month.
Rated 5.0 on Google by local business owners. Or ring Laura on our demo line: 028 7122 3879
- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
Keep telephone enquiries organised while the day keeps moving
For a business working across Craigavon, Portadown and Lurgan, an incoming call might concern a new job, an existing repair or a planned visit. We agree the first questions so the summary tells you which it is. A name and number help; knowing what the caller is following up makes the callback more useful.
Your AI receptionist uses your approved greeting, opening hours and business information. It collects the enquiry and sends a text summary. If several people deal with customers, agree who receives the messages and how they check that a callback has happened.
Stephen McLaughlin runs EdgeAudit from Derry and sets up the answering with you. It is an AI service that answers day and night, in your business name, on the number you already use. Read about Stephen or listen to an example call.
Ask which site, which job and which callback the caller needs
For example, a workshop at Carn might ask for an existing job reference and the item being repaired. A service business covering Silverwood, Portadown and Lurgan might need the property address and a preferred callback time.
If you operate from more than one site, callers may need the right opening hours, entrance or collection point. Supply the wording you want used for each location. The receptionist can ask which site the enquiry concerns rather than assuming that every caller means your main premises.
Keep your existing landline or mobile with its provider. We set up busy, no-answer or all-call forwarding and test the whole call. Read the forwarding guide.
Front Desk is £249 a month and Front Desk Plus is £449. Set-up is included, contracts are 30-day rolling and there are no per-call charges. Where your booking system is connected, it books people straight into your diary. If it can’t be connected, it takes the booking and sends it straight to you. Compare the plans.
Agree who answers the enquiry after the call.
We set it all up, and you’re live in a day.
Define the call types
Choose the questions for new enquiries, existing jobs and requests about each site.
Choose the message recipient
Agree who receives the details and takes responsibility for following up.
Test the number and wording
Check forwarding, the site information and a complete sample enquiry before launch.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“Before this the calls just went unanswered. I’d be too busy to ring back for hours, and by then there was no point, the work was gone.”
Rated 5.0 on Google by local business owners. Read what customers say
Call answering in Craigavon: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
Do you cover Craigavon, Portadown and Lurgan?
Yes. We answer for businesses in Craigavon, Portadown and Lurgan, and nearby places such as Waringstown, Bleary and Tandragee. If you run more than one site, tell Stephen and each caller gets the right hours and directions for the site they mean.
Can it separate a new enquiry from an existing job?
Yes. We can agree an opening question and collect an existing reference, the caller’s name and the reason for the update. Your business can then follow up with the relevant job information.
Can it answer for more than one business site?
Yes. The receptionist asks which site the caller means and gives that site’s approved hours or directions. Tell Stephen about the numbers and sites involved and he sets up and tests each phone route with you.
Will callers still use my existing number?
Yes. It stays with your provider, and you choose when calls go to the receptionist. We test the caller’s journey and delivery of the summary.
Can it confirm a collection or book a visit?
It can pass on collection information you have approved and take a requested visit time, and where your booking system is connected, it books people straight into your diary.
Whatever your number starts with.
- Call answering across NI
- Armagh
- Lisburn
- For tradesmen
- Read what customers say
- See how call answering works
- What call answering costs in NI
Towns, by their dialling code
Two ways to try it, right now
Hear how your Craigavon enquiries are handled
Try the demo, then discuss your phone number, business sites and callback process with Stephen.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat