Call answering for Craigavon, Portadown & Lurgan
Craigavon runs long and thin between Lurgan and Portadown, so a chunk of the day goes on the road rather than at a desk. If you miss a call, a receptionist takes it under your business name, notes the caller's details, and texts them to you. Your 028 38 number does not change. £249 a month, flat, five days to go live.
What happens when the phone goes and you're between jobs
The caller notices nothing: your number rings just as it always has. The call only rolls over once you've missed it for a few rings, and a receptionist steps in under your business name, works out what the caller needs, notes their name and number, and tells them you'll ring back. It's already on its way to you as a text.
You read that at the next stop, parked at a trade counter on the Carn Road or sitting in the yard before you load up, and you ring back the ones worth ringing. Nothing on your desk changes and your number stays with whoever you're with now. It is from £249 a month, flat, with no per-minute charge and no per-call charge. A week where the phone never stops costs you the same as a quiet one, and setup takes about five days.
Craigavon was built long and thin, and your day is too
It was planned as a linear city that would join Lurgan at one end to Portadown at the other, with the centre, the man-made lakes and Rushmere sitting in the middle. Lough Neagh is only up the road again, with Oxford Island and Kinnego Marina on the shore. A job in Lurgan and the next one in Portadown are no distance apart on a map, but you still drive the length of the place to get between them, and that is when the phone goes.
The trade here is making things and moving them. Around all that sit the estates everybody else works out of: Carn on the Carn Road beside the M12 roundabout, Silverwood and Annesborough in Lurgan, Halfpenny Valley on the Portadown Road. If you're supplying any of them, you're in a van with the phone face down on the passenger seat.
Then there is the corridor. The M1 runs along the top of the area and the A1 carries Belfast to Dublin traffic past Banbridge, which keeps its own numbers on 028 40 and its own trade. Scarva Road Industrial Estate is a short run off the dual carriageway and The Boulevard sits out beside it, while the town centre still drops traffic through The Cut. Plenty of firms do the Craigavon end of the morning and the Banbridge end of the afternoon. That is a lot of miles, and every one of them is a call you can't take.
Underneath all of it is the plain reason a missed call costs you. In March 2026, 89.4% of Northern Ireland's VAT or PAYE registered businesses employed fewer than ten people. In a business that size the phone is one person's mobile. When that person is on a roof or halfway down the A1, nobody is answering it, and the caller rings the next name on the list.
Live in about five days
No new number, no new hardware.
We learn your business
A short chat about your calls and services; we set the voice and tone.
Set up behind your number
Call-forwarding keeps your number the same. You decide when it answers.
You start catching calls
Every answered call texts you the name, number and what they need.
Common questions
Will my customers notice anything different when they ring my 028 38 number?+
Nothing on their end moves. The number they've always had for you is still the number they dial, and it's still with whoever carries your line today. What changes is what happens on a call you don't pick up: a divert kicks in, and instead of ringing out it gets answered in your business name. Ring your own 028 38 number once it's live and you'll hear the exact greeting a caller from Portadown gets.
I can be at Carn in the morning and out past Banbridge by the afternoon. Does that break it?+
It doesn't, because none of this sits on your handset. The divert runs on the network, so a unit at Carn in the morning and a yard past Banbridge by the afternoon make no difference to how it works. The triggers you've set catch the call whatever the hour, and the moment it's answered you get a text with the caller's name, number and what they were after, ready for whenever your day lets you look at it.
Half the places my customers name aren't on a map. Will it follow them?+
It's given the names your own customers use before it ever takes a call: Seagoe, Carn, Silverwood, Annesborough, Bleary, Waringstown and Tandragee among them. That doesn't make it perfect. It may still mishear a townland it hasn't met, and if it does, say so and it gets corrected. Nothing about that changes the bill. It stays at £249 a month, flat, whichever way the first fortnight goes.
Get the calls you miss between Lurgan and Banbridge
Hear exactly how EdgeAudit would answer for your business in about 30 seconds.