Call answering for Armagh businesses
Armagh sits on two hills, a cathedral on each. Your 028 37 number stays exactly as it is: miss a call at a yard past Keady or stuck behind a tractor on the Markethill road, and an AI receptionist takes the caller's name, number and what they need, then texts it to you. £249 a month flat, live in about five days.
The phone doesn't stop for a tractor on the Markethill road
Nothing about the number changes. When a call runs past the point you've set for somebody to answer it, the receptionist steps in under your business name, finds out what the caller's after, gets a name and a number back off them, and lets them know you'll be in touch. The whole of it lands on your phone as a text, usually before you've even clocked that a call was missed.
You read that at the next stop, in the van outside a job in Richhill or sat at the lights on the Portadown road.
You pick when it's on: overflow while you're already on a call, after hours, weekends, or the whole way round. Setup takes about five days and it is £249 a month to start, flat, with no per-minute charge and no per-call charge.
What an Armagh working day does to your phone
Armagh is a small city that behaves like a busy town. Two cathedrals, both of them St Patrick's, sit on their own hills at either end of it. The trade sits round Scotch Street, Thomas Street and English Street, with the college on Lonsdale Street, the community hospital up at Tower Hill, and units at Armagh Business Park on the Hamiltonsbawn Road and Armagh Business Centre on the Loughgall Road. If you work out of any of those, your phone is in your pocket and your hands are full.
Then there is the getting about. Newry is down the A28 through Markethill. Head west on the A3 instead and you are through Middletown and over the border into Monaghan. Whatever your trade, a fair slice of the day goes on driving between the two.
The county's money is still in the land and in what gets made from it. Markethill Livestock and Farm Sales on the Cladymilltown Road runs sales. The orchards round Loughgall and Richhill grow the Armagh Bramley, and the harvest brings its own rush of work. Round all that sit the poultry sheds, the haulage yards and the building firms that service the lot.
None of it keeps office hours. Somebody rings about a burst pipe in Hamiltonsbawn at half seven on a Tuesday, or wants a price for a shed on a Sunday when half the parish is out at the road bowling at Madden or Tassagh. If your line rings out they do not leave a message, they ring the next name on the list. In a county this size the next name is usually somebody you know, and somebody your customer knows as well.
Live in about five days
No new number, no new hardware.
We learn your business
A short chat about your calls and services; we set the voice and tone.
Set up behind your number
Call-forwarding keeps your number the same. You decide when it answers.
You start catching calls
Every answered call texts you the name, number and what they need.
Common questions
If someone rings my 028 37 number, will they notice anything's changed?+
Nothing about the number moves, and it stays with whoever provides it for you now. What changes is what happens to the calls you don't reach: past the point you set, the line diverts and the receptionist picks up under your business name rather than its own. You can hear it for yourself before it goes live, by ringing your own number and letting it run through to the divert.
Somebody ringing from over the border is fairly normal here. Will it cope with that, and with place names like Tassagh or Darkley?+
I load in the names your own callers use before it ever goes live: Tassagh, Darkley, Milford, Hamiltonsbawn, Middletown and the rest, so it's heard them once already rather than cold. It won't get every townland right in the first week, and when it slips, you tell me and it gets fixed. The border makes no difference either: a call from Monaghan or Castleblayney gets answered exactly the same as one from Scotch Street.
Will the price move in a busy month, like the apple harvest?+
No, it stays at £249 a month whether every orchard round Loughgall is ringing at once or the county's gone quiet for a fortnight. No per-minute charge and no per-call charge either way. Setup takes about five days, your number doesn't move, and nothing needs fitted, because the divert runs on the network rather than on your handset.
Get your 028 37 number answered
Hear exactly how EdgeAudit would answer for your business in about 30 seconds.