Call answering for Armagh businesses
Keep working with the customer or job in front of you. An AI receptionist answers your phone day and night, asks the questions you agree and texts you a useful enquiry. Keep your existing number. Live in a day, from £249 a month, with set-up included.
Rated 5.0 on Google by local business owners. Or ring Laura on our demo line: 028 7122 3879
- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
A rural call-out needs more than “please ring me”
If your work takes you between Armagh, Keady, Markethill and the surrounding countryside, a new enquiry needs enough detail to plan a sensible callback. We can agree questions about the location, the work requested and whether the caller is an existing customer. The summary gives you a useful starting point when you ring back.
The receptionist answers in your business name using approved information. It takes a name and callback number, gathers the request and texts the details. You can keep answering personally when you are free and forward the calls you cannot take, or agree wider cover with Stephen.
EdgeAudit is run by Stephen McLaughlin from Derry. The receptionist is AI, so it answers day and night without a rota. Read about the service and hear how an enquiry is handled.
Put the workshop and job details in the same message
For example, a machinery repairer serving Loughgall and Richhill might need the equipment type, the reported fault and the yard location. A building firm working around Hamiltonsbawn might need the property address and whether the caller wants a new quotation or an update.
For a repairer covering Loughgall, a caller asking about a replacement part can get a stock or price answer during the conversation where your systems allow it. Someone needing a visit can book an available time straight into your connected diary, with the equipment and yard details collected for the team. If the call needs the workshop, the receptionist puts it through in the hours you choose. It also answers WhatsApp enquiries day and night. The resulting lead reaches your phone, and your portal holds the full conversation so the next person has the background.
The caller’s description helps you prepare a callback: which machine, which property or which stage of an existing job. Together with a callback number and location, that is more useful than a missed-call notification alone.
Callers can leave details from Middletown, Monaghan or elsewhere in your service area. Whatever your line, including an Irish business number, we set up and test the forwarding and the message delivery with you. See how forwarding works.
Front Desk is £249 a month; Front Desk Plus is £449. Set-up is included, with 30-day rolling contracts and no per-call charges. Where your booking system is connected, it books people straight into your diary. If it can’t be connected, it takes the booking and sends it straight to you. Read the plan comparison.
Turn your usual callback questions into a clear call flow.
We set it all up, and you’re live in a day.
List the useful details
Agree what you need to know about the job, the location and the caller.
Add the routine answers
Supply your opening hours, services and answers to the questions callers ask most.
Check it on your line
Test forwarding, a sample rural enquiry and delivery of the text summary.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“I cannot recommend Edge Audit and Stephen enough. This guys level of customer service and support is incredible.”
Rated 5.0 on Google by local business owners. Read what customers say
Call answering in Armagh: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
Do you cover Armagh and the surrounding area?
Yes. We answer for businesses in Armagh and the places around it: Keady, Markethill, Loughgall, Richhill, Hamiltonsbawn and Middletown. You tell Stephen which places your business serves and every enquiry comes through with the location you need.
Can it collect directions to a farm or rural property?
It can ask for the address, postcode and a helpful landmark. If a place name is unclear, it asks the caller to clarify, and you have the address in the text when you arrange the visit.
Does it work if I am out of mobile coverage?
Yes. We set up forwarding for when your phone can’t be reached, and the summary text arrives when coverage returns.
Can it separate a new job from an update on existing work?
Yes. It asks whether this is a new job or existing work and collects the reference or item being repaired. It answers routine questions from your business information and can look up stock, prices or an order where your systems allow it. A conversation for the team can be put through during the hours you choose.
Can I keep my number and use occasional cover?
Yes. Your number stays with your provider. We set up busy, no-answer or all-call forwarding and agree with you when cover should apply.
Are booking, transfers and WhatsApp extra features?
They are included on both plans. Your receptionist answers phone and WhatsApp enquiries, transfers calls in the hours you set and books into your connected diary. Where your other systems allow it, it checks stock or prices and takes orders on the call too. Your portal, missed-call rescue, the separate backup line and ROI report are included. Front Desk Plus is for busier lines.
Whatever your number starts with.
- Call answering across NI
- Newry
- Craigavon
- For tradesmen
- Read what customers say
- See how call answering works
- What call answering costs in NI
Towns, by their dialling code
Two ways to try it, right now
Make your next Armagh callback more useful
Hear the demo, then tell Stephen which questions help you decide whether to quote, visit or call back.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat