Call answering for Newtownards and the Ards Peninsula
Get the job location, the request and a callback number while you are busy. An AI receptionist answers day and night in your business name and texts the enquiry to you. Keep your existing number. Live in a day, from £249 a month, with set-up included.
Rated 5.0 on Google by local business owners. Or ring Laura on our demo line: 028 7122 3879
- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
Get the details for a useful callback
Where is the work, what is needed and when can you reach the caller? For a business serving Newtownards and the Ards Peninsula, those details help you respond to an enquiry. Your AI receptionist collects them while you are busy and sends them to your phone.
For example, a caller asking for a visit near Kircubbin could be asked for the address and a description of the work. You can read the enquiry before calling back, rather than starting with only a missed number.
Stephen McLaughlin runs EdgeAudit from Derry and agrees the greeting and questions with you. Calls are answered by AI in your business name, day and night, using the information you approve.
Ask for the address, not just a village name
An enquiry might be in Newtownards, Comber or further down the peninsula towards Greyabbey, Kircubbin and Portaferry. Ask for the actual address, including for work around Ballywalter or Portavogie. A village name alone may leave you needing another conversation before you can plan a visit.
You keep your existing landline or mobile and provider. We set up and test the forwarding before going live. Read the forwarding guide.
Front Desk is £249 a month and Front Desk Plus is £449. Set-up is included, contracts are 30-day rolling, and there are no per-call charges. See the plans. Where your booking system is connected, it books people straight into your diary. If it can’t be connected, it takes the booking and sends it straight to you.
Try the questions your callers will hear.
We set it all up, and you’re live in a day.
Agree your greeting and answers
Give Stephen the business details and routine information callers need.
Choose the useful questions
Collect the address, work requested and best callback details.
Test your current line
We set up the forwarding on your line, then test the greeting and the enquiry message.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“Now we’ve our own personal receptionist for the overflow and the out of hours calls.”
Rated 5.0 on Google by local business owners. Read what customers say
Call answering in Newtownards: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
Do you cover Newtownards and the Ards Peninsula?
Yes. We answer for businesses in Newtownards, Comber and across the Ards Peninsula, from Greyabbey and Kircubbin down to Portaferry. It works over the number you already have, and Stephen agrees the service area with you before it goes live.
Can it ask where on the Ards Peninsula the job is?
Yes. It asks for the address or postcode as well as the caller’s description of the work, and asks for clarification if a place name is unclear. Include a few realistic locations in your test calls so you can hear it handle them.
Can it decline enquiries outside the places I cover?
We agree your service area and what to say about enquiries outside it. For a clear boundary, the receptionist can use your approved wording; where the location or request is uncertain, it can take the details for you to review.
Will it answer if I cannot reach my mobile while travelling?
Yes. We set up and test forwarding for when your phone can’t be reached, so you don’t need to answer the handset. The text is waiting for you when you’re back in signal.
Can it book a visit?
Yes. Where your booking system is connected, it books the visit straight into your diary. Otherwise it takes the booking and sends it straight to you, and call-outs needing your assessment come to you.
Whatever your number starts with.
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Towns, by their dialling code
Two ways to try it, right now
Hear how a Newtownards enquiry is handled
Try an example call, then discuss which questions will help you follow up with your callers.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat