AI call answering for veterinary practices.
An AI receptionist answers routine owner enquiries day and night when your team is occupied. It takes a short message and texts your nominated practice contact, using your approved contact instructions outside opening hours.
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- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
Keep routine requests moving while the team is occupied.
A prescription collection query, an appointment change and a question about opening times can all arrive while reception is helping an owner at the counter. EdgeAudit gives those callers an AI receptionist that answers in your practice name and captures what your team needs for follow-up.
Your practice handles clinical decisions and confirms requests. Compare the two monthly plans around the cover you need.
An owner enquiry your reception team can act on
Separate a request from a confirmed outcome
A caller asking to collect a repeat prescription needs their request passed to the practice, not a promise that medicine is ready. Someone changing a vaccination appointment needs the diary checked. Configure the AI to capture those requests clearly, with the next step explained in your own wording. It can repeat approved collection and opening information without making treatment recommendations.
For a routine message, useful fields are:
- The owner's name and callback number.
- The pet's name and whether they already attend the practice.
- The request category: appointment, collection query or another reception enquiry.
- The existing appointment day and time, where a change is requested.
Keep the text summary focused on the administrative request. Do not build a symptom questionnaire into routine call capture. The assistant does not diagnose, assess symptom seriousness, classify emergencies or decide how quickly an animal should be seen.
Keep your out-of-hours route clear
You may want daytime overflow cover only, leaving your current overnight arrangement in place. If the AI also answers after hours, supply the practice-approved emergency contact and instructions, and agree where that wording appears in the greeting. Review this route whenever your cover arrangements change.
Decide who checks the messages
Nominate the reception contact who receives the texts, and agree who reviews them during the covered hours. The practice checks prescription requests, confirms collection readiness and handles appointment changes. Where your booking system is connected, it books routine appointments straight into your diary. If it can't be connected, it takes the booking and sends it straight to the practice.
Before rollout, test a collection query, a diary change and an after-hours call using invented details. Check that the right contact receives each message and that the approved wording is read correctly. Use the privacy notice to discuss data handling and agree the settings before activation. The call-to-text walkthrough shows the basic handover.
Agree the cover before the first owner calls.
We set it all up, and you’re live in a day.
Map reception requests
Choose the routine appointment, collection and general enquiries to capture, with the minimum owner and pet details your team needs.
Approve the contact route
Confirm covered hours, your approved after-hours instructions and the practice contact responsible for reviewing enquiry texts.
Test the complete handover
Call about a collection, an appointment change and an after-hours enquiry. Check wording, diversion and message delivery before cover starts.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“Now we’ve our own personal receptionist for the overflow and the out of hours calls.”
Rated 5.0 on Google by local business owners. Read what customers say
Vet answering service: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
Does the AI decide whether an owner's call is an emergency?
No. It does not assess symptoms, classify emergencies or decide whether an animal needs to be seen. Your practice supplies the approved contact instructions. We test how those instructions are given before launch, including the after-hours greeting where that cover is enabled.
Can it take repeat prescription and food collection requests?
Yes, as requests for your practice to review. It captures a brief administrative message and the owner's callback details. It does not authorise medication. It can repeat collection information approved by your practice; otherwise your team confirms availability and timing.
Can we keep our existing out-of-hours phone arrangement?
Yes. You can use EdgeAudit for agreed daytime overflow and leave your existing overnight route in place. If you want the AI to answer after hours too, we configure and test your practice-approved contact wording.
Will it change appointments in our practice system?
Yes. Where your practice system is connected, it books and moves routine appointments straight in your diary. Otherwise it takes the request and sends it straight to the practice.
What is the monthly cost of veterinary call cover?
Front Desk is £249 a month and Front Desk Plus is £449, with setup included, no per-call charges and 30-day rolling terms. We agree the covered hours and routine call types with you before setup.
Trades and practices. Each with its own page.
Two ways to try it, right now
Work through your practice's busiest calls.
Bring a few routine enquiry examples and your current call-cover arrangement. We'll show how the AI would answer and hand the message to your team.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat