Answering for vets, when you’re in surgery.
When the phone rings and you're with a patient, EdgeAudit answers it in a natural local voice, takes the pet's name and symptom and the owner's number, flags the urgent ones, and texts you the lead. So no worried owner is left on voicemail.
Every missed call is a worried owner.
When someone’s pet is sick they ring now, and if they get voicemail, they ring the next practice. EdgeAudit catches the daytime overflow and after-hours calls in a calm local voice, flags the emergencies, and gets the details to you. No owner slips away, and no appointment either.
When you can't break off, the phone still rings.
You're in the middle of a consult with your hands scrubbed and the phone starts going. Nobody can get to it, so it rings out. A voicemail beep is a poor thing to hand someone whose dog has been sick three times since breakfast.
The awkward part is that you can't tell from the ring what sort of call it is. It might be a repeat flea treatment, a bag of prescription food, or somebody checking that Thursday's appointment still stands. It might be a cat that's been hit by a car. They all ring the same phone.
EdgeAudit picks up when you can't. It takes the owner's name and number, the pet's name, and what's going on in the owner's own words, then texts that to the number you give me at the end of the call. You read it and you decide. It makes no clinical judgement of any kind. It won't tell an owner whether to come in, and it won't offer advice on a symptom. It takes the message and hands it straight to you.
Out of hours, it opens with the wording you give it: your emergency cover, their number, whatever you want said. Same at three in the morning as at teatime.
If your front desk is staffed all day and the phone gets answered, you don't need this. It's for practices where calls ring out because everyone is holding a patient. And it isn't an emergency service. It answers the phone and passes the message on. The clinical decisions stay where they belong.
How it works
Live in about five days, behind your own number.
It answers the call
In a calm, natural local voice, whenever you can't get to it.
Takes the pet & owner
The pet's name, the symptom, and the owner's callback number.
Texts you the lead
Urgent cases flagged, so you can ring straight back.
Common questions
Does it decide which calls are emergencies?+
No. It can mark a message urgent when the caller tells it something is an emergency, but that's passing on their words, not a clinical judgement. It makes no clinical judgement of any kind. It takes the owner's name and number, the pet's name and what the owner says is wrong, in their own words, and texts that to the number you give me at the end of the call. You're the one who reads it and decides what happens next. If you want every caller pointed at your emergency cover before anything else, it opens with that line, in the wording you give me.
What happens if somebody rings at three in the morning?+
That's your decision to make, not mine. You can have it answer overnight and open with your out-of-hours cover and their number before it takes any details, or you can leave nights to your existing arrangement and use it only for daytime overflow and weekends. It opens the same way on the fiftieth call as on the first.
Will it book appointments or write into our practice software?+
No. It doesn't connect to your practice management system and it doesn't go near clinical records. It takes the enquiry and texts it over, and somebody at the practice books it in. If you want it to touch a diary, tell me what you run on the first call and I'll be straight with you about whether it's possible.
The calls we miss are repeat prescriptions and food orders. Is it worth it for that?+
It depends how many of those owners ring back and how many don't bother. An owner who can't get through for a bag of prescription food can order it online instead, and you'd never know the call happened. Every call comes through as a text the same way. It's £249 a month on Starter with no per-minute billing, 30 day rolling, and you can stop it any time. Starter covers 300 calls a month and anything past that is 65p a call, so if your phone is busier than that you'd want Pro.
Keep treating. We'll get the phone.
Hear how it would answer for your practice in about 30 seconds.