Answering service for physio & osteopath clinics.
Physiotherapy, osteopathy, chiropractic, podiatry: your hands are on the patient all day, so the phone rings out and a paying appointment walks to a competitor. EdgeAudit answers it, takes the details, and texts you the lead.
Your hands are on the patient. The phone rings out.
Every missed call is a private-pay appointment walking to the clinic down the road. EdgeAudit is a clinic answering service for physiotherapists, osteopaths, chiropractors and podiatrists. It answers in a natural local voice, takes what the caller needs, and texts it to you, so you ring back and keep the booking. It sits alongside your booking system; it just catches the calls it can’t.
The calls a treatment room can't take
A physiotherapy, osteopathy, chiropractic, podiatry or aesthetics clinic runs to the hour. You're in the room with a patient, hands on them, and the phone goes at the desk outside. You can't stop mid-treatment to answer it, and you shouldn't. So it rings out, or it lands on a voicemail, and you've no way of knowing who hung up without leaving one.
New-patient enquiries tend to come in during clinic hours, and those are the ones you can least afford to miss. Somebody who woke up with their back locked isn't doing research. They may well ring round the clinics near them and book whoever picks up first, and price can come up on that first call. What does an initial assessment cost, how long is it, can you see me this week.
Then there's the churn. Cancellations, patients running late, rebooking after a flare-up, somebody trying to move Thursday to Friday. That traffic lands whenever it lands, including the stretches when you're hands-on. A cancellation nobody hears about is an empty slot, and if you'd known by morning you might have offered it to somebody else.
EdgeAudit sits behind the number you already have. When you can't get to the phone, it answers in a natural voice, takes the caller's name, number and what they're ringing about, and texts it to you. You read it between patients and ring back. It doesn't diagnose, triage or give clinical advice, and it won't quote a treatment plan. It takes a message properly, which is what the ringing phone in the corridor needed in the first place.
If your front desk is covered all day and the phone genuinely never rings out, you don't need this. If you're the only pair of hands in the building, that's the gap it was built for.
How it works
Live in about five days, behind your own number.
It answers the call
In a natural local voice, whenever you're mid-treatment.
Takes what they need
The caller's name, number and the appointment or enquiry.
Texts you the lead
Straight to your phone, so you ring back and book it in.
Common questions
Someone rings about a first physio, osteopathy or chiropractic appointment while I'm in with a patient. What actually happens?+
It answers on your own number, in a natural voice, because your line forwards to it on the triggers you set. It takes the caller's name, mobile and what they're ringing about in their own words, tells them you'll come back to them, and texts the details to your phone once the call ends. You read it between patients and ring back, instead of finding a list of blank missed calls at six o'clock.
Can it handle cancellations and rebooking?+
It takes the message, it doesn't move your diary. If a patient rings to cancel Thursday or shift an appointment, it gets their name, number and what they want changed, and texts that to you, so you can free the slot and offer it to somebody off the waiting list. It won't log into Jane or Cliniko and edit the booking for you. It sits alongside whatever you already use and catches the calls those tools can't answer.
Will it give clinical advice or decide how urgent a caller is?+
No, and that's deliberate. It won't assess symptoms, suggest exercises or tell anybody whether they need seen today. You approve every line before it goes live. What it does is take a message and pass it to you. EdgeAudit is ICO registered and works to UK and EU GDPR.
We're a small two-room clinic. Is £249 a month worth it?+
That's the flat Starter price. No VAT is added, because EdgeAudit isn't VAT registered, and there's no per-minute charge. Calls beyond your monthly cap are 65p each on Starter. Set-up is free and it's 30-day rolling, so you can stop after a month. Whether it pays comes down to how many new-patient calls actually ring out in a normal week. If it's one a fortnight, it probably isn't worth it. If you're clearing several missed calls off the handset every clinic day, that's the case for it.
Keep treating. We'll catch the calls.
Hear how it would answer for your clinic in about 30 seconds.