Answering service for physio & osteopath clinics.
EdgeAudit is a clinic answering service for physiotherapists, osteopaths, chiropractors and podiatrists. Stay with the patient while an AI receptionist answers in your clinic name, day and night, takes the new-patient enquiry, appointment request or cancellation and texts your nominated contact.
Rated 5.0 on Google by local business owners. Or ring Laura on our demo line: 028 7122 3879
- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
Your hands are on the patient. The phone rings out.
Every missed call can be a private-pay appointment walking to the clinic down the road. EdgeAudit answers in a natural local voice, takes what the caller needs and sends it to you, so you ring back and keep the booking. Where your booking system is connected, it books them in there and then. See how the call becomes a message.
The calls a treatment room can't take
A physiotherapy, osteopathy, chiropractic, podiatry or aesthetics clinic runs to the hour. You're in the room with a patient, hands on them, and the phone goes at the desk outside. You can't stop mid-treatment to answer it, and you shouldn't. So it rings out, or it lands on a voicemail, and you've no way of knowing who hung up without leaving one.
New-patient enquiries tend to come in during clinic hours, and those are the ones you can least afford to miss. Somebody who woke up with their back locked isn't doing research. They may well ring round the clinics near them and book whoever picks up first, and price can come up on that first call. What does an initial assessment cost, how long is it, can you see me this week.
Then there's the churn. Cancellations, patients running late, rebooking after a flare-up, somebody trying to move Thursday to Friday. That traffic lands whenever it lands, including the stretches when you're hands-on. A cancellation nobody hears about is an empty slot, and if you'd known by morning you might have offered it to somebody else.
EdgeAudit sits behind the number you already have. When you can't get to the phone, it answers in a natural voice, takes the caller's name, number and what they're ringing about, and texts it to you. You read it between patients and ring back. Where your booking system is connected, it books routine appointments straight into your diary. It doesn't diagnose, triage or give clinical advice, and it won't quote a treatment plan. Your clinic approves the urgent-care wording and after-hours instructions before calls divert, and the privacy notice explains how caller data is handled.
If you're the only pair of hands in the building, that's the gap it was built for. Front Desk is £249 a month and Front Desk Plus is £449, with set-up included and no per-call charges.
Set up for the way your clinic works.
We set it all up, and you’re live in a day.
Agree the questions
Choose your approved services, fees and minimum enquiry fields, plus the clinic's contact instructions for calls needing more than a message.
Choose the handover
Set when your existing number diverts, who gets each message, and how bookings and changes go into your diary.
Make practice calls
Ring it first with a new patient, a cancellation and an after-hours call, then approve the wording.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“Now we’ve our own personal receptionist for the overflow and the out of hours calls.”
Rated 5.0 on Google by local business owners. Read what customers say
Clinic answering service: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
Can it take a cancellation while I am treating a patient?
Yes. It asks for the caller's name, callback number and the day and time of the appointment they want to cancel or change. Where your booking system is connected, it makes the change in your diary itself. Otherwise your nominated contact gets the message straight away, whether you practise as a physiotherapist, osteopath, chiropractor or podiatrist.
Can the AI book into our clinic diary?
Yes. Where your booking system is connected, it books routine appointments straight into your clinic diary. Otherwise it takes the booking, with the service and preferred times, and sends it straight to you.
What happens if a caller asks whether they need treatment today?
The assistant does not assess symptoms, decide urgency or give clinical advice. We agree the clinic's approved contact instructions before launch, including what callers should hear outside opening hours.
Can it answer questions about fees and access?
Yes, using the information your clinic approves, such as initial appointment fees, opening hours, parking and step-free access. It does not recommend a treatment plan or invent a price. Questions outside the approved information become enquiries for your team.
What does a small clinic need to get started?
Your service information, greeting, message recipient, approved contact instructions and access to your phone’s diversion settings. Setup is included and you’re live in a day. Front Desk is £249 a month and Front Desk Plus is £449, on 30-day rolling terms with no per-call charges.
Trades and practices. Each with its own page.
Two ways to try it, right now
Hear your clinic's next enquiry handled.
Bring your service list and the calls you want help with. We'll work through the greeting and the message your team would receive.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat