An AI receptionist for Cork, keeping business moving while you work.

A familiar number, with more happening behind it

Your customers can keep ringing the number they already know. The 021 area takes in Cork city, Cobh, Midleton and Kinsale; other parts of the county have their own codes, including 023 for Bandon and 028 for Skibbereen. EdgeAudit works behind your existing landline or mobile through call forwarding. Choose overflow cover while you answer as usual, an evening and weekend receptionist, or a front desk for every call. We configure it with you and test the complete conversation on your own line.

The city has grown. Set the patch your business actually covers.

Cork City Council’s development plan includes Ballincollig, Blarney, Tower and Glanmire as well as the city centre. A business serving those areas may handle a very different day from one travelling to Kinsale or West Cork. We build your working area into the receptionist, town by town. When someone asks whether you fit, repair or deliver to their address, they get your coverage answer immediately. The enquiry includes the location, so the next step reflects where the customer needs you.

Turn a fitting enquiry into an appointment

For a kitchen showroom or a joiner covering Ballincollig and Blarney, the useful outcome may be a booked design consultation or measure-up. Your receptionist explains your process, asks about the project and books an available appointment directly where your booking system is connected. It collects the address and Eircode for a home visit, alongside the caller’s contact details. An Eircode identifies an individual address, helping your team distinguish the property before setting out. The appointment and the conversation stay together, ready for the person doing the visit.

Give counter customers and phone customers attention

Picture a Cork motor parts counter or a showroom with somebody standing in front of you when the phone rings. Your receptionist can resolve questions about hours, services, published prices and how to order while you finish serving that customer. Where your stock, order or price systems allow it, we connect those too, so it can check stock or take an order while the customer is still on the call. A garage can collect the vehicle and work required; a supplier can gather the product reference and quantity. The questions match the sale you are trying to make.

Send the right Cork call to the right person

An existing customer asking about a fitting needs a different conversation from somebody arranging their first quote. We map those routes with you. During the hours you set, your receptionist can transfer to you or your team; it can also answer a routine query or arrange an appointment. While the fitter is working in Midleton and the office is serving a visitor, the business still has a front desk. Several callers can be answered at once, keeping a busy spell moving.

Keep the conversation moving on WhatsApp

A customer discussing a replacement door, a fitting or a repair may want to check measurements or speak to somebody at home before continuing. On both plans, the same receptionist answers WhatsApp enquiries on a separate business line. A text can invite the caller to continue there, keeping the conversation together. SMS follow-up can send a confirmation or request the extra detail you need. You receive the resulting enquiry by text, WhatsApp or email, ready to price, prepare or pass to a colleague.

Keep a working view of the day

Your portal holds every call, so the team can read the conversation, see what was asked and mark leads as they progress. After a morning between Cork city and Cobh, you can see who needs a quote, who has booked and who wants a conversation. Team members can have their own sign-ins. Missed-call rescue, a backup answering line and a plain-English ROI report are included on both plans too. Front Desk Plus gives a busier business room for more calls and more use.

Hear your Cork business answer before launch

Stephen builds the greeting, business answers, bookings and transfer routes with you. Try a city appointment, a county visit and a product question, then check what reaches the team. Pick a natural voice from the north or south and hear it use the places you serve. EdgeAudit is based in Derry; from Cork, ring 048 7122 3879 for the demo. Try it free for two weeks on your own number, with no card.

One monthly price, billed in euro

Front Desk is €299 a month and Front Desk Plus is €549. Both include the full receptionist service, with Plus providing more capacity. Set-up is included, with no per-call charges and 30-day rolling. Compare both plans in euro.