Straight answers about answering your phone
What this costs, how it compares to voicemail and to a human answering service, and how to work out what you're actually missing. No sales pitch, and prices you can check.
What does a call answering service cost in Northern Ireland?
Most providers won't give you a price without a phone call first. Here's what UK and Irish answering services actually publish, how the billing models differ, and what a busy month costs on each one.
Read itAI receptionist vs voicemail: what happens to the call you miss
Voicemail is a recording device, and it only does anything if the caller decides to speak into it. Here's what each one actually captures, what each costs, and when voicemail is the right answer.
Read itAI receptionist or a traditional answering service: which fits a small NI business
Both answer the phone when you can't get to it, but they bill in opposite directions and they cope very differently with an awkward caller. Here's how to work out which one suits your business.
Read itHow many calls is your business actually missing?
Most owners have a number in their head and it's usually too low. Here's how to find the real one this week, using nothing but the phone in your pocket and a sheet of paper.
Read itHow call forwarding actually works, in plain English
Four kinds of forwarding, the codes that set them, who pays for the forwarded leg, and why the number on the van never has to change. Useful whether or not you ever buy anything from me.
Read itDo I need a virtual receptionist or an answering service?
The two terms get sold as if they mean something fixed. They don't. Here's the ladder providers are actually pricing, and how to tell which rung of it your business needs.
Read itWhat actually happens to a call after hours
Everyone knows they miss calls in the evening. Fewer people have sat down and worked out where those calls go. Here's one call, followed all the way through five different setups, with what the caller experiences and what you're left with in the morning.
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