Answering for plumbers, when you can't pick up.
On a job, under a sink, or out on an emergency call-out: EdgeAudit answers in a natural local voice, takes the details, and texts the lead straight to you. So no leak, no breakdown and no quote request rings out.
Heating and emergencies don't wait.
When someone's got no heat or a burst pipe, they ring round until someone answers. If that's not you, it's the next plumber. EdgeAudit catches those calls in a local voice, flags the urgent ones, and gets the details to your phone so you can ring back and win the work.
Emergencies don't wait, and they don't leave voicemails
Plumbing splits into two kinds of call and they behave nothing alike. A bathroom quote or a boiler service will wait until Monday. Water coming through a kitchen ceiling won't. That caller is standing in it with a bucket. They ring the first number they find, and if it rings out they're on to the next plumber before your voicemail has finished beeping.
Plenty of panicked callers won't leave a message. They want a voice at the other end telling them somebody's coming. A recording asking for a name after the tone gets hung up on, and all you're left with is a missed number in your log that you might get round to ringing tomorrow.
The awkward part is that emergency work is exactly when you can't answer. You're under a sink with both hands wet, up in a loft, or the phone's in the van two floors down. The one time somebody badly needs a plumber is the one time you're already being one.
Then the first cold snap arrives and everything that sat idle all summer gets switched on. Servicing enquiries, no heat, pilot lights, pressure dropping off. It lands in the same fortnight as the work you're already booked for.
EdgeAudit is a plumbing answering service that picks up behind your existing number when you can't. It gets the name, the number and what's actually wrong, whether that's a leak, no hot water or a price for a new bathroom, and texts it to you. Urgent ones are marked, so you can see which needs a ring back now and which keeps until you're off the job.
It isn't a plumber. It can't talk anyone through finding their stopcock, and it can't send someone out. It answers, writes it down, and puts it in your hand.
How it works
Live in about five days, behind your own number.
It answers the call
In a natural local voice, whenever you can't get to it.
Takes what's wrong
Leak, no heat, a service or a quote, plus the callback number.
Texts you the lead
Urgent ones flagged, so you can ring straight back.
Common questions
Can it tell a burst pipe apart from someone ringing about a bathroom quote?+
It asks what's wrong and passes the answer straight through to you, with the urgent ones flagged. It isn't triage and it doesn't decide anything for you. You read two lines on your phone and you know whether to down tools or ring back at five.
What does it actually say to somebody whose ceiling is coming in?+
It stays calm, gets their name, their number and what's happening, tells them you'll ring straight back, and sends it to you. It won't improvise advice about someone's plumbing.
Can it take boiler servicing calls?+
Yes. It takes the enquiry and the callback number and texts it over, the same as any other job. It's most useful in the first cold weeks when the servicing calls and the no heat calls arrive together and you can't get to the phone for either.
Does it work for a plumbing company with a few vans, or just one-man bands?+
Either. It sits behind the number you already have, so the size of the outfit doesn't change the setup. The thing to sort before you go live is who the texts go to, because every lead lands on the one number you give us.
I only miss the odd out-of-hours call. Is it worth £249 a month?+
Work it out on your own numbers before you ring us. Take what a call-out or a boiler swap is worth to you, and be honest about how many calls you miss in a month and how many of those would have booked. If it's one small job, it probably won't pay. You can also have it answer evenings and weekends only, rather than all day.
Stop losing call-outs to voicemail.
Hear how it would answer for your plumbing business in about 30 seconds.