A plumbing answering service for when you're under a sink.
On a job, under a sink or out on a call-out? EdgeAudit is a plumbing answering service that picks up behind your existing number, day and night. It takes the caller's details, where the work is and what they need, and texts it straight to you.
Rated 5.0 on Google by local business owners. Or ring Laura on our demo line: 028 7122 3879
- From £249 a monthSet-up included
- Two weeks freeNo card, no tie-in
- Live in a dayWe set it all up
- Keep your numberCalls simply forward
Heating and emergencies don't wait.
When someone's got no heat or a burst pipe, they ring round until someone answers. If that's not you, it's the next plumber. EdgeAudit catches those calls in a local voice and gets the details to your phone the moment the call ends, so you can ring back and win the work. Hear the call and see the message.
Emergencies don't wait, and they don't leave voicemails
Plumbing splits into two kinds of call and they behave nothing alike. A bathroom quote or a boiler service will wait until Monday. Water coming through a kitchen ceiling won't. That caller is standing in it with a bucket. They ring the first number they find, and if it rings out they're on to the next plumber before your voicemail has finished beeping.
Plenty of panicked callers won't leave a message. They want a voice at the other end telling them somebody's coming. A recording asking for a name after the tone gets hung up on, and all you're left with is a missed number in your log that you might get round to ringing tomorrow.
The awkward part is that emergency work is exactly when you can't answer. You're under a sink with both hands wet, up in a loft, or the phone's in the van two floors down. The one time somebody badly needs a plumber is the one time you're already being one.
Then the first cold snap arrives and everything that sat idle all summer gets switched on. Servicing enquiries, no heat, pilot lights, pressure dropping off. It lands in the same fortnight as the work you're already booked for.
EdgeAudit is a plumbing answering service that picks up behind your existing number when you can't. It gets the name, the number and what's actually wrong, whether that's a leak, no hot water or a price for a new bathroom, and texts it to you. You see what's wrong at a glance, so you know which needs a ring back now and which keeps until you're off the job, and calls can be put through to you in the hours you set.
It answers, writes it down and puts it in your hand. The diagnosis and the call-out stay with you. Busiest in the evenings and at weekends? See out-of-hours call answering, and compare the two monthly plans.
Hear a heating enquiry taken after hours
It is 19:40 in Strabane, the office is shut and the tea is out. A customer rings about an oil boiler service and the call is answered anyway, in the hours you set.
Demo call with synthetic voices, for a made-up business.
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19:40Evening
Strabane
The office is shut and the tea is out.
Nora answers for Whinfield Heating, in the hours you set.
- Enquiry taken: a boiler service
- Text sent
- Logged in the dashboard
Read the call
- 0:00NoraHi, you're through to Whinfield Heating. This is Nora, the AI receptionist.
- 0:04BrendanEvening, it's Brendan. I'd like my oil boiler serviced before the winter. Weekdays suit me best.
- 0:10NoraThanks, Brendan. I'll let the team know weekdays suit. They'll ring you back tomorrow.
- 0:14BrendanBrilliant, thanks very much.
New enquiry - Whinfield Heating
Oil boiler service before winter
Brendan - 07700 900355
Weekdays suit. Ring back tomorrow
The business and the caller are invented. More demo calls.
Give it your service area and your first questions.
We set it all up, and you’re live in a day.
Define the work you cover
Agree your area, plumbing and heating services, and the details needed for each type of request.
Set the handover
Choose the message recipient and wording for callbacks, availability and requests for a visit today.
Call it as a customer
Test a service request, a bathroom quote and a caller asking for attendance before switching on forwarding.
Front Desk £249 a month. Front Desk Plus £449 a month.
Set-up included, no per-call charges, never a surprise bill, 30-day rolling. Free for two weeks on your own number, no card.
On both plans: 24/7 answering on the phone and on WhatsApp, every enquiry sent to you by text, WhatsApp or email, calls put through to you in the hours you set, missed-call rescue, your own portal with every call, a plain-English ROI report and a backup answering line. Where your systems allow it, we build it right into them, so it books people into your diary, checks stock or takes an order while the caller is still on the line. Front Desk Plus is for busier lines, with room for more calls and more use.
We accept Bitcoin payments. For your monthly plan, if you’d rather.
“It pays for itself in new clients and takes the hassle of the phone away. It’s got me jobs after hours with my phone sitting out in the van.”
Rated 5.0 on Google by local business owners. Read what customers say
Plumbing answering service: common questions
Something else on your mind? Ask on the free chat, or ring Stephen on 07926 144173.
What can it ask about boiler servicing?
We agree a short set of questions with you, such as the property address, appliance type, service request and preferred timing. It records the answers and, where your booking system is connected, books the service straight into your diary.
What happens when a caller wants a plumber today?
It records that the caller wants a visit today, takes where they are and what's wrong, and texts you straight away, so you can see what can't wait. Calls can also be put through to you in the hours you set. We agree the callback wording with you before launch, and the arrival time is yours to give.
Can it take details for bathroom and installation quotes?
Yes. It can ask where the property is, what the caller wants changed and their preferred timescale. That gives you a starting point for a callback or survey. The price stays yours to give once you've seen the job.
Can a customer book a service rather than request one?
Yes. Where your booking system is connected, it books the service straight into your diary. Otherwise it takes the booking and sends it straight to you.
Can I use it only while I'm working or after the office closes?
Yes. We agree when calls should reach the assistant and who receives the messages. Front Desk is £249 a month and Front Desk Plus is £449, with setup included, no per-call charges and 30-day rolling terms.
Trades and practices. Each with its own page.
Two ways to try it, right now
Hear how it takes a plumbing enquiry.
Bring a typical service or quote request. Check the conversation and the details you'd receive.
Or book a free 15-minute chat with Stephen. No obligation, and no follow-up sales calls. Book a free chat